The YMCA of Pierce and Kitsap Counties is seeking a Childcare Member Services Representative to join our team.
The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.
This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
The Childcare Members Service Representative is responsible for administrative support of our childcare sites and families. This includes responding to inquiries about our year-round childcare programs. In this role, you will focus on providing exceptional customer service and ongoing software support.
Key Responsibilities:
- Maintain good public relations with members and always represent the best interests of the YMCA.
- Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
- Assisting with basic membership transactions.
- Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.
Are you a good fit?
- You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
- You know how to give great customer service.
- You have at least two years of customer service, sales, or related experience (preferred).
- You have excellent written and oral skills.
- You are comfortable with computers and office equipment.
- You are proactive and know how to get things done.
- You have a positive attitude and previous experience with diverse populations.
- Able and willing to complete Child Abuse Prevention training on the first day and other online and in-person training as required.
Wage: $17.51 to $18.01 per hour,(Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)
Hours: Full-Time, up to 40 hours a week. 8:00 AM - 4:30 PM
Location: YMCA Child Care Office, Lakewood, WA
Benefits:
- Medical, Dental, and Vision benefit plan options
- YMCA paid Life and Long-term Disability Insurance
- Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
- Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
- 8 paid Holidays/Floating Holidays per year
- Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
- Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
- Professional training, education and certification opportunities
- 20% discount on YMCA programs, childcare services and merchandise
- Public Service Loan Forgiveness eligibility for Full-Time employees
Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at www.ymcapkc.org.
The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.
