Neurons
Customer Success Manager - Agency-Client Relationships
🇺🇸Austin, Texas, United States2 months ago
MidFull TimeEN
Take this unique opportunity to join our CX department at a time of positive change and be part of defining how we drive and succeed in our end-client segment.
At Neurons, we're not just innovating; we're revolutionizing marketing by predicting consumer responses in seconds. By combining groundbreaking AI with deep neuroscience insights, we enable brands to understand and engage with their audiences like never before. If you're excited to be at the forefront of this transformation and passionate about leveraging cutting-edge insights, your place is with us.
We are looking for a Customer Success Manager to join our fantastic CX team.
This role is based in our Austin office.
End-to-end responsibility for assigned customers' health and success throughout the customer lifecycle.
Promptly respond to and monitor pipeline, engagements, health, and risk alerts through key tools, programs, and insights.
Proactively strategize for client engagements, building and maintaining strong relationships with key stakeholders to identify opportunities and reduce churn risk.
Monitor clients' usage of our products/services and provide guidance on how to maximize value.
Effectively handle and resolve customer issues, both general and individual.
Stay up to date and identify new ways customers can leverage Neurons' innovative products and features.
Collaborate with Sales, Marketing, and Product teams to advocate for customer needs and provide feedback.
Ensure all activities — both customer-facing and administrative — meet agreed quality standards and timelines.
Deliver onboarding and ongoing training to help customers get the most value from Neurons’ services.
Maintain the overall health of your portfolio and proactively reactivate dormant customers.
Contribute to cross-functional initiatives.
To succeed in this role, you’ll bring a growth mindset, strong ownership, and high integrity. You’re a motivated team player who thrives in a fast-paced, scaling environment and is excited to grow alongside the company.
In addition, you ideally have:
2+ years of experience in a customer-facing role, with a strong track record of building relationships, reducing churn, and driving engagement and revenue growth.
Experience working within or with creative, marketing, or performance marketing agencies (highly preferred).
A solid understanding of key marketing disciplines, including digital marketing, branding, and advertising.
Strong communication and interpersonal skills.
A proactive, problem-solving mindset.
Fluency in English (written and spoken).
In our inclusive culture, innovation flourishes. We believe true progress comes from being yourself, sharing ideas freely, and collaborating with inspiring colleagues. So if you're all about the above, come help us redefine consumer neuroscience!
Innovation at our Core: Our 11-year legacy began with neuroscientist and bestselling author, Dr. Thomas Zoëga Ramsøy, a leading figure in the fields of applied neuroscience, consumer neuroscience, and neuromarketing. Innovation continues to drive everything we do, from our CEO to each and every team member, we push boundaries and foster forward-thinking, leveraging data and AI to transform our industry.
Team Spirit and Culture: We’re committed to fostering a culture that values teamwork and personal growth. Building something extraordinary requires effective collaboration and top talent. So why not surround yourself with a supportive team that drives success!
Results with Empathy: We’re focused on achieving results while also prioritizing empathy. Join a culture that balances ambition with consideration and where continuous feedback on performance and development is encouraged. Here, success is measured not just in numbers, but in relationships, collaboration, and positive impact.
Diverse and Inclusive: Our team of 85 talents from 30 nations proudly celebrates diversity. By embracing diversity and individual development, we believe that we can achieve sustainable growth and remain committed to fostering a culture where people of all backgrounds feel welcomed.
At Neurons, the journey is as exciting as the destination. Experience a career where innovation, teamwork, and meaningful results come together in ways you've never imagined!
