Ambyint is a SaaS company that provides an Industrial IoT platform, leveraging physics-influenced AI models, plus closed-loop control to enable autonomous operations. As a result, we are an instrumental part of the climate technology evolution and a market leader in production optimization for the energy industry. We deliver step-change improvements to our customers by combining advanced physics, subject matter expertise, and data-informed insights with AI to automate operations and production optimization workflows. We’re coming off a strong year and are setting even higher ambitions for the future. To help us reach the next level, we’re looking for a Head of Customer Success to join our team.
As Head of Customer Success at Ambyint, you will own the Customer Success function across customer onboarding, training and enablement, adoption, retention, customer performance reviews, advocacy, and front-line support triage. This team plays a central role in ensuring customers recognize, realize, and sustain the full value of the Ambyint platform from onboarding onward. Ambyint’s user base is technical with high expectations for customer service. Success in this role will result in a meaningful impact on Operations and Engineering teams within the upstream oil & gas industry.
WHAT YOU'LL DO
- Ensure customers recognize, realize, and sustain full value from the Ambyint product from onboarding onward
- Lead customer onboarding, training, enablement, and adoption programs that drive sustained sustained value realization
- Own the compilation and presentation of customer performance reviews and supporting KPIs tied to retention and expansion
- Act as the primary internal champion for the customer, representing customer needs, risks, and opportunities across the company
- Build and maintain a customer advocacy program that strengthens growth, references, and market credibility
- Provide initial customer support and triage of product and technical issues, ensuring the right issues are routed and resolved effectively
In addition to the functional responsibilities noted above, you will also:
- Lead, coach, and develop the Customer Success team, creating a culture of accountability, collaboration, responsiveness, and continuous improvement. This team consists of industry professionals and subject matter experts, highly respected for technical expertise and experience
- Identify and implement systems, automation, and process improvements that allow the function to scale without losing quality - this is an opportunity to building a scaling team that is central to our long term success
- Clarify and mature the structure, roles, processes, and operating rhythms across onboarding, adoption, retention, customer reviews, advocacy, and support triage
- Establish a disciplined approach to customer health, retention risk identification, and proactive intervention
- Partner closely with Business Development to support renewals, expansions, reference development, and strategic account progression
- Partner with Product and Technology, to bring forward customer feedback, usage insights, recurring issues, and enhancement opportunities
QUALIFICATIONS
- 10+ years of experience working in or adjacent to Customer Success teams for a software company
- Experience in oil and gas, industrial technology, industrial software, or a closely related field is strongly preferred
- Demonstrated ability to turn customer pain points, product issues, and usage patterns into action plans and cross-functional improvement
- Strong and proven communication skills, including with senior executives at customers
- Demonstrated ability building, leading and scaling teams and processes
- Comfort operating in a scale-up environment where not everything is fully built and leaders are expected to create clarity, not wait for it
- Experience working with complex, technical products and sophisticated customer stakeholders
- Bachelor’s degree in Engineering, Science, business, or an industry-relevant field; equivalent practical experience will also be considered
This Role Is Likely a Great Fit If You…
- Enjoy building in environments where the function is important, visible, and still evolving
- Care deeply about helping customers achieve real business outcomes, not just maintaining a cadence of meetings
- Can move comfortably between executive conversations, operational problem-solving, and team coaching
- Bring structure to ambiguity and know how to build repeatable processes without creating bureaucracy
- Are credible with technical customers and can navigate product, operational, and commercial conversations with confidence
- Know how to balance customer advocacy with business discipline
- Are motivated by leading a team that sits close to the customer and close to the product
This Role Is Not a Fit If You…
- Prefer a pure relationship-management role without operational ownership
- Are uninterested in rolling up your sleeves alongside a team of highly motivated, technical subject matter experts and get intimately involved in ensuring customers recognize the full value of our platform
- Are uncomfortable engaging with technical products, industrial workflows, or analytically minded customers
- Prefer highly mature organizations with rigid role boundaries and fully built playbooks
- View Customer Success primarily as support administration rather than value delivery, retention, and growth enablement
WHAT SETS US APART
Ambyint is a scale-up company, possessing all the exciting edginess of a start-up with solutions that are proven and advancing daily. We pride ourselves on the strength of our team and company, and the positive environmental impact we are driving. We live by a simple and effective set of values.
WHAT’S IN IT FOR YOU
The opportunity to make a difference in a cutting-edge technology company that is highly spirited and focused on being a leading contributor in the energy transition space. We offer an environment steeped in creating a rewarding professional experience and having some fun along the way. We work in a hybrid working environment with a diverse and talented team. We have a passion for taking on big challenges to create a wealth of opportunities and we will support your development and career goals. Additionally, we offer a competitive compensation and benefits package.
COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
At Ambyint, diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering – across all of our work, teams, and interactions with customers. They are central to our mission and to our impact. The understanding that having varied perspectives and backgrounds helps generate richer ideas to solve the complex problems of a changing, and increasingly diverse world is paramount to who we are and how we work together as a team.
If you are a passionate professional that likes to work in a diverse team environment supporting an entrepreneurial culture with a focus on delivering exceptional value for our customers, we invite you to apply. This is your opportunity to join a growing company offering a competitive base salary and benefits.
