SeniorFull TimeContractEN
Genea is one of Australia's leading providers of treatment for patients facing infertility challenges, with more than 35 years of experience in the field. Our culture is one of innovation, passion and teamwork - we are constantly striving to improve pregnancy outcomes for our patients, while providing the best possible care and support throughout their treatment journey.
We are currently hiring for an experienced Collections Officer to join our Credit Control team on a 6 month contract (full time hours) available to start in April 2026. This contract has the potential to be extended based on business needs and performance, so we are looking for someone who is keen to grow with us.
This is a true front end collections role which will see you on the phone, discussing outstanding debt for fertility treatment with our patients and negotiating payment arrangements. Your key responsibilities will include;
• Managing overdue aged debt accounts (consumer) working to targets driving down outstanding debt.
• Negotiating payment plans with patients where appropriate and tracking outcomes.
• Escalating cases to legal/collection house according to internal process.
• Delivery of excellent customer service to all patients at all times, going beyond the expectation to ensure the patient is fully informed with accurate and concise information.
• Liaising with internal Genea contacts to manage disputes and resolve any issues delaying payment.
• Achieving, maintaining and improving the set targets and key performance indicators regarding outstanding debtors.
• The preparation of documentation and delivery of information to patients with regards to debtor recovery on a daily basis.
We are seeking an intermediate to experienced Collections Officer for this role, and will consider either a commercial or consumer background. Key to your success will be your ability to provide an exceptional patient experience while at the same time driving outcomes and meeting targets.
You will have an empathetic manner, strong negotiation skills, the ability to prioritise and most importantly enjoy what you do and be motivated to succeed!
Experience with Salesforce would be highly regarded, though not essential — we are happy to support the right candidate in developing these skills.
Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading Fertility clinics.
And what's in it for you?
We know it's important to look after our staff, so Genea offers a number of perks including;