Seniority Level:
#Ownership
Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden.
We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
That’s Who We Are: Come and OWN IT.
What's in it for you:
- Benefits for you and your family to help your physical and mental health
- Competitive parental leave and pension contributions (2,5%)
- 25 days holidays per year
- Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
- A beer allowance to enjoy our brands
- Meal vouchers
- Global Bonus
- 26 weeks paid leave for mothers
As a ServiceNow Expert, you will develop new features in the ServiceNow CRM, manage and govern the European ServiceNow catalog including all requests for new items or functionalities, and act as the main contact person for the global ServiceNow team in Brazil.
What will you be doing:
- Develop new functionalities and enhancements in ServiceNow (primarily CRM, ITSM, and ITAM).
- Manage the full end‑to‑end request process: ticket intake, analysis, solution design, development, testing, and implementation.
- Maintain and govern key ServiceNow data — the European service catalog and CMDB accuracy, including audits and CI relationship management.
- Resolve complex incidents and requests that exceed L1 support capabilities and provide expert guidance to other IT teams.
- Document processes, functional requirements, and technical solutions; create clear How‑To guides for L1 support and end users.
- Collaborate with the global ServiceNow team (especially Brazil), IT Operations, TechOps, IT Support, Procurement, and other cross‑functional teams.
- Participate in a major global AI implementation project within ServiceNow, including testing and rollout activities.
- Act as a back‑up for the Line Manager and contribute to project planning and coordination.
What you will bring:
- 3+ years of experience in IT Solutions with strong knowledge of ServiceNow or another CRM, ITIL processes and IT administration.
- Good understanding of IT system landscapes (e.g., Microsoft Active Directory Management, O365, APIs).
- Ability to design and deliver high‑quality technical solutions in a timely manner.
- Certifications in ITIL or ServiceNow Fundamentals are an advantage.
- Ability to work and deliver results within Agile methodologies.
- Strong analytical and problem‑solving skills.
- Good organizational and coordination abilities.
- High level of service orientation.
- Resilience and ability to perform well under pressure.
- Fluent English (spoken and written); an additional language is a plus.
- University degree or equivalent practical experience
WHAT IT MEANS TO BE ONE OF US
OWN IT
Ownership is at the foundation of everything we do.
We look for owners who are empowered to lead positive change and take accountability for their results. When we come together, we don’t let our titles define us; we push each other to find the best solutions for our business strategy.
DREAM BIG
We dream big because we believe that through collective focus, discipline, and the strength of our teams, we can achieve anything. We empower our owners to push the boundaries of what’s possible to deliver on our strategy and purpose.
We look for people with passion, curiosity, and ambition to make a difference and grow with our business.
MAKE IT HAPPEN
We know that our actions matter more than words. We walk the talk, for there is no such thing as "this is not my problem."
We value resilience and commitment to excellence when facing challenges. We look for people who know how to transform big dreams into measurable results and shared success through hard work, consistency, and long-term thinking.
#LI-ABI ZoneEUR
