Womensline - Immediate Response Practitioner

• Permanent part-time or full-time

(Mon - Sat 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00)

• SCHADS Award Level 3 - 4. Super. Salary packaging available.
• In office. Based in Brisbane City, QLD

About Womensline

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim-survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

About the role:

As an Immediate Response Practitioner, you will receive and respond to incoming calls to Womensline. Key responsibilities -

• Conducting initial assessments to determine the urgency of the caller's needs
• Identifying appropriate support pathways
• Providing referrals to appropriate services when required

Role requirements:

1. Completed tertiary qualification (min. bachelor's degree) in social work, human services or other relevant fields.
2. Experience working in a similar environment (i.e. Telephone based client support)
3. Strong computer and telephone multitasking skills, with the ability to accurately document case notes in real time and maintain database integrity.**Womensline receives a high volume of calls**
4. Demonstrated knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
5. Excellent communication and problem-solving skills, with the ability to handle high stress matters calmly and effectively.
6. Experienced in providing respectful, supportive and culturally safe responses for people from diverse communities.

Additional:

• Availability to complete 1 week of onboarding training
• Full working rights in Australia
• Hold a valid (P) BlueCard/WWCC

Remuneration & benefits:

• SCHADS Award Level 3 - 4
• NFP salary packaging
• Set roster confirmed prior to commencing employment
• Annual remuneration reviews (e.g. pay point progression)
• Access to on-shift support, monthly 1:1's with your Team Leader, professional supervision and call coaching
• Professional development resources and career opportunities
• 24/7 Employee Assistance Program support for all employees
• Potential for hybrid (WFH/in office) after 3 months of employment.
• Safe, inclusive and supportive work environment.

Apply now!

Submit a resume and cover letter today! If you have any questions or would like more information, please email recruitment@dvconnect.org .

Shortlisted candidates will be contacted as applications are reviewed, with interviews conducted on a rolling basis. Applicants who have applied within the past six months are not required to re-apply.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.