Market Manager - The Balkans

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

The Hotels Network has joined Lighthouse!  And we are expanding internationally and are looking for a full-time Market Manager for The Balkans for The Hotels Network.

The Hotels Network is a company developing B2B SaaS software for the hospitality industry. United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests’ booking experience and regain their fair share of online revenue. Based at our headquarters in Barcelona as well as in other strategic locations around the globe, The Hotels Network team is made up of over 165 people from 35 different nationalities. We recently joined forces with Lighthouse, the leading business intelligence platform for hospitality. This partnership will allow us to accelerate our growth, expand our value proposition, and continue innovating in the industry.

Where you will have impact

• Source potential client opportunities via cold calling, (cold) emailing campaigns and through interaction with professional industry network groups.
• Attend meetings, (inter)national conferences, and have the freedom to organize regional roadshows and business trips to build pipeline and achieve targets.
• Build, organize and execute a business development plan to achieve business aims and sales targets.
• Utilize and develop innovative strategies to maximize results and win over challenging targets.
• Respond to all incoming product enquiries, referrals and leads in a timely and effective manner.
• Preparation of accurate quotes, development and presentation of proposals to clients in a professional and confident manner.
• Organization of online or personal product demonstrations and advanced training sessions.
• Maintain accurate records of your business development activities on Salesforce.
• Achieve sales KPI's and targets.
• Sales to be finalized in a timely manner, with a focus being placed on being proactive.
• Maintain regular contact with prospective clients and new accounts.
• Continue to identify upgrade opportunities with the existing client base and generate new sales from these organizations.
• Contract negotiation as required, maintaining a balance between optimal service, value for the client and THN's profit margins.
• Ensure all documentation is complete post sales to set up trials, and to move the client to a subscription.
• Provide client feedback on products to the Product Development team so that products can be reviewed in line with the feedback.
• Demonstrate commitment to the team, to ensure the team achieves its goals, objectives and SLA's.
• Adopt the relevant processes, procedures and policies to ensure a consistently high level of service is adhered to.
• Where necessary identify shortfalls in the process and procedures and suggest process improvements.
• Leverage AI driven insights and automation across CRM, conversation intelligence and commercial data to improve forecast accuracy, elevate pipeline quality, ensure smarter account execution, and continuously optimise sales processes in partnership with Sales Operations.

About our team

Join our dynamic Revenue team of over 150 sales professionals globally, represented in 24 countries, who are passionate about driving revenue and expanding our market share in the hospitality industry. As a large department with various roles, our team offers many opportunities for growth and career development. Our team works closely with customers, (including hotels, chains, STR and more) to help them achieve their revenue goals. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.

What's in it for you?

• Flexible working environment: Hybrid role from our office in Barcelona or remotely from Croatia.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 75,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• You have relevant experience in Sales and New Business Development.
• Strong knowledge the Travel/Hospitality industry.
• Strong overall business and people skills, including planning, presentation skills, sales skills;
• Excellent communication skills with the ability to effectively interface with all levels and teams on a formal, informal, written and verbal basis.
• You are fluent in a local language from The Balkans and English.
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.
• Able to perform under pressure.
• Ability to travel frequently.
• Is able to lead meeting with C-levels of global chains and to present at conferences.
• You are AI curious and performance obsessed. You actively explore how automation, generative AI and data driven insights can improve coaching, forecasting and deal execution. You see AI as a lever to optimize results, not as a trend.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid