The Patient Services Coordinator (PSC) is the hospital’s connection to the patients, their families, and all those who have to do with the patient’s health condition while on board at the TCCH facility for surgery, therapy, and other health-related processes. The PSC is responsible for organizing activities outside the hospital to assist the Fieldwork Head in building networks,strengthening partnerships with other organizations, churches, regional and various levels in the Local Government Units (LGU), creating focal contact persons in every LGU, and private institutions covered during field visits purposely for patient recruitment meant for charity/sponsored surgery cases to the hospital. The Patient Services Coordinator’s responsibility is mainly focused on the direct recruitment of patients or those referred cases by partners and assisting patients during clinic appointments in coordination with the Social Services Department.
ESSENTIAL DUTIES:
Build a community-based referral network as a means of identifying children with physical disabilities in need of surgical intervention.
Establish relationships and create awareness of TCCH programs and services among LGUs, educational institutions, partner organizations, and other community-based organizations in assigned regions.
Coordinate with the Fieldwork Head on deliverables, goals, and projects.
Assist with the planning and execution of mobile clinics and other community-based events like bible distribution, home visits, and patient enlistment arrangements.
Assist patients in finding and completing paperwork, arranging transportation, and solving other issues necessary for treatment at the Hospital.
Follow-up patients to enhance recovery pathways and address past surgery issues in consultation with the attending surgeons and social workers.
Communicate effectively with other staff members to ensure that proper services (Physical and Spiritual) are provided for patients and their families.
Prepare regular activity reports summarizing what has been accomplished.
Perform other duties as assigned by the immediate supervisor and supported by the Director of Fieldwork to further the mission of CURE.
OTHER DUTIES
Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage and actively participating in initiatives that promote environmental stewardship.
EDUCATION/EXPERIENCE REQUIREMENTS:
Minimum Education Required: BS in Social Work or any four (4) year course graduate.
Certificate/License Required; if any: Must have Professional Driver’s License.
Minimum Experience Required: 1 to 2 years experience in social work, nursing, or community development. Preferably with experience in a healthcare organization or NGO.
KNOWLEDGE, SKILLS & ABILITIES:
Good oral and written communication skills with an ability to work independently and establish priorities.
Proven ability to develop innovative solutions for increased productivity
Superior negotiation skills in both internal and external settings
Masterful organizational and leadership skills, demonstrated by previous professional success
Strong ethical leadership abilities.
Strong people skills.
Ability to make projections three years into the future.
Must love people and can quickly build rapport.
Able to spend a significant portion of time out of the office meeting partners, supporting patients, and building awareness about the services offered by the Hospital.
