Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
Your Role:
- Responsible for recognizing opportunities and turning leads into long-lasting partnerships.
- Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
- Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence.
- Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process.
- Close new logo business in assigned accounts to achieve quota.
- Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.
- Present research to sales leadership.
- Develop and execute approved plans to create awareness, engagement, and opportunities within target accounts.
- Understand the customer’s contact center & back office challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs.
- Develop and foster relationships with key decision-makers and contact center/back office leaders, and demonstrate the value, competency, and expertise of the contact center and Intradiem solutions.
- Execute strategy across all opportunities to engage with VITO (Very Important Top Officer)
- Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.
- With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority, and momentum across a range of sponsors and stakeholders, including contact center, executives, and IT.
- Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers, and objectives to successfully help them purchase Intradiem’s solution.
- Be competent regarding contact center operations and Intradiem’s solution, vision, and roadmap.
- Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts.
- Build and maintain Pipeline coverage of a minimum of 5x quota
- Manage a new bookings quota and participate in account planning and forecast reviews.
- Travel up to 25%.
- Conduct all business in accordance with Intradiem’s policies and procedures.
- Perform all other duties as assigned.
Your Background:
- Bachelor’s degree in Business, Sales, or a related field.
- 5+ years of SaaS sales experience pertaining to Contact Centers, back office and structured workforces.
- Initial success in an enterprise software sales environment, with excellent communication and sales skills.
- Demonstrated competency in sales, market research, and business skills.
- Customer-oriented with an ability/willingness to sell value through a Consultative Selling approach.
- Ability to understand sales barriers and overcome hurdles to close business.
- Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
- Motivated, goal-oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
- Possesses a high degree of honesty, integrity, and ability to maintain confidentiality.
- Organizational and follow-up skills, problem-solving, and analytical skills.
- A track record of success and results.
- Open-minded, love to learn, grow, and improve every day.
- Cross-functional, team player who fits into Intradiem’s “People first culture” – people like working with you.
- Self-motivated, confident, proactive, and highly organized.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
