Customer Service Consultant - Norwest

Your Next Opportunity

Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies. If you are passionate about the construction and home building industry, have excellent customer service skills and a strong desire to help people, we have an exciting opportunity for a Customer Service Consultant to join our high performing Construction team in our Norwest or Beresfield office.

As a Construction Customer Service Consultant, you will be at the forefront of our client customer interactions, ensuring that each touchpoint is infused with professionalism, empathy, and efficiency. Your role will be pivotal in fostering strong relationships with our customers, providing them with the support they need throughout their construction journey with us.

What you’ll do:

• Liaising with customers, via regular phone calls and emails, building rapport and addressing their needs during the build.
• Ensuring customers are well informed of the steps throughout the journey from contract signing all the way through to construction, sending written communication and necessary documentation in a timely manner.
• Collaborating closely with our Site Managers, to obtain information to provide updates to the clients on the progress of their file throughout construction, and to answer customer questions when necessary.
• Extensive management client reports & paperwork to suit when necessary.

To be successful, you’ll bring:

• Proven track record in customer service or related fields.
• Exceptional communication and interpersonal skills.
• Organisational skills and attention to detail.
• Proficiency in communication tools and platforms.
• Problem-solving abilities and a customer-centric mindset.

What’s on offer

When you join Campbell Property Group, you’ll enjoy:

• Competitive salary + flexible working options
• Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
• Retail discounts across travel, groceries, and lifestyle
• Savings on home builds, trades, suppliers, and utilities
• Ongoing learning and development through the CPG Academy
• Generous leave – including parental, volunteer, and community service leave
• Wellbeing support for you and your family (EAP, financial coaching, health programs)

About us

At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

• Clarendon Homes – award-winning, innovative homes across QLD and NSW
• Domaine Homes – affordable, stylish homes designed for modern families
• CPG Estates – developing vibrant, sustainable communities
• Loan Market Elevate – expert financial solutions to support our customers’ property journeys

With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

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