Customer Service Manager

Description

Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably. 

Role Overview 

The Customer Service Manager is responsible for leading and developing the customer service team to deliver a consistent, high-quality customer experience. This role oversees daily operations, performance standards, training, and compliance while driving continuous improvement and accountability across customer service functions. 

Key responsibilities include: 

• Lead, coach, and develop the customer service team, fostering a positive and performance-driven culture 
• Oversee day-to-day customer service operations and ensure timely resolution of customer issues 
• Establish, monitor, and enforce performance standards, KPIs, and service-level expectations 
• Develop, implement, and maintain customer service policies, procedures, and best practices 
• Train new team members and support ongoing development of existing staff 
• Monitor customer service metrics, analyze trends, and prepare reports for leadership 
• Collaborate with cross-functional teams to improve service quality and operational efficiency 
• Ensure compliance with company policies, procedures, and regulatory requirements 
• Manage department resources and operate within approved budgets 

Requirements

• Previous experience in customer service, with demonstrated leadership or supervisory responsibility 
• Strong coaching, communication, and team development skills 
• 5+ years of experience in a management role 
• Ability to manager a team across various locations 
• Ability to analyze performance data and drive process improvements 
• Strong organizational and problem-solving abilities 
• Experience developing or enforcing performance metrics and service standards 
• Ability to lead change and hold teams accountable to expectations 
• Proficiency with standard business software and CRM tools 
• High school diploma required; additional education or training preferred 
• Prior experience in pest control or related industries a plus 

*This role will require frequent travel to various Veseris locations*

Why Veseris 

At Veseris, we believe our people are our competitive advantage. We’re committed to building a collaborative, inclusive workplace where team members are supported, challenged, and encouraged to grow. Our employees play a critical role in delivering value to our customers, strengthening industry partnerships, and driving meaningful impact across the markets we serve. 

We offer opportunities to build long-term careers, develop professionally, and contribute to a team that values integrity, accountability, and continuous improvement. 

Pay Transparency 

Veseris is committed to fair and transparent compensation practices. Compensation for this role is based on a variety of factors, including but not limited to experience, skills, geographic location, and internal equity. Actual pay may vary and will be discussed during the hiring process. 

In addition to base compensation, Veseris offers a comprehensive benefits package, which may include medical, dental, vision, retirement savings, paid time off, and other employee programs.