Head of Customer Success - Crona Software

Location: Helsingborg, Stockholm or Alingsås

Customer Success is not a support function. It is a growth engine.

Crona Software is a Swedish software company and part of Confirma Software, focused on delivering smart business solutions for small and medium-sized organizations. We offer a broad portfolio including payroll, time and attendance, POS systems, and document management—designed to streamline everyday operations. With over 10,000 customers and decades of experience, our solutions can be used independently or fully integrated to create efficient workflows. Crona Software combines innovation with deep domain expertise to help businesses gain control and simplify administration.

Confirma Software is accelerating its Nordic buy-and-build journey — now 28 acquisitions since 2019 — and we are looking for a commercially sharp Head of Customer Success to drive onboarding, retention, expansion and measurable value creation in Crona Software

With 18,000 subscription customers, 550+ employees and ~€100M in revenue, Confirma is backed by Abry Partners (Boston, MA). Our next phase of growth requires a data-driven leader who understands that Net Revenue Retention is a core performance metric.

The Role

As Head of Customer Success, you will own the full post-sales lifecycle in Crona Software — onboarding, adoption, retention, renewal and expansion.

Your mandate is clear: build a scalable, KPI-driven Customer Success model that improves Net Revenue Retention, reduces churn, accelerates Time-to-Value and strengthens long-term recurring revenue.

You will sit on the Crona management team and report to the General Manager in Sweden/Crona

Key Responsibilities

• Own NRR, GRR, churn, renewals and expansion revenue targets.

• Design structured onboarding frameworks that reduce Time-to-Value and increase product adoption.

• Implement disciplined renewal forecasting and risk mitigation processes.

• Establish clear KPI dashboards (NRR, churn, CSAT, NPS, adoption, support metrics) with full management transparency.

• Build a scalable support model leveraging automation, self-service and performance tracking.

• Act as Voice of the Customer towards Product, turning insights and usage data into measurable improvements.

• Recruit, lead and develop a high-performance CS & Support organization.

Your Profile

• 5+ years in Customer Success, Support or Account Management.

• 3–5 years in a leadership role with ownership of recurring revenue and retention.

• Proven track record of improving Net Revenue Retention in a subscription business.

• Strong analytical capability — comfortable working with CRM data, segmentation, health scoring and forecasting.

• Commercially driven, structured and execution-focused.

• Fluent in English & Swedish.

Interested? Apply today.

Contact: Jesper Ringholm Atie

Application deadline: 2026-04-15