Secured Debt Collection Officer

Acknowledgement of Country

MONEYME acknowledges Aboriginal and Torres Strait Islander peoples as the first people and Traditional Custodians of the land and waterways throughout Australia. We recognise their continued connection to culture, community and Country, and pay our respects to Elders past and present. View our journey towards reconciliation

About MONEYME:

MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.

We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

What we are looking for:

The Secured Debt Collections Officer plays a vital role in the recovery of assets associated with secured debts. They are responsible for conducting thorough research and investigations to locate security (car), managing delinquent accounts, ensuring compliance with legal regulations, and negotiating repayment plans with customers.

Due to growth of the business we are currently looking to hire for two positions. 

You’ll be responsible for overseeing all aspects of Mercantile operations from job lodgement to asset release, including managing enforcement fees, optimizing asset value through repairs and market research, making decisions on under reserve sales, and handling insurance-related tasks such as claim payouts and replacement vehicles.

Responsibilities:

• Conduct research and investigations to locate assets associated with secured debts.

• Manage delinquent accounts by investigating them and taking appropriate action.

• Ensure compliance with all relevant laws and regulations.

• Negotiate repayment plans and set up payment arrangements with customers.

• Communicate effectively with external customers and internal partners.

• Handle courageous conversations with customers via phone, making timely and informed decisions.

• Demonstrate proactive behaviour with high levels of energy and integrity.

• Maintain highly developed organizational skills and attention to detail.

• Adapt to evolving priorities and deadlines while managing multiple projects simultaneously.

Skills Required:

• Excellent communication skills and phone manner.

• Ability to interact effectively with external customers, internal and external partners.

• Quick thinking abilities for making timely decisions during conversations.

• Proactive approach with high energy levels and integrity.

• Highly developed organizational skills and attention to detail.

This role requires a combination of strong communication skills, proactive behaviour, and the ability to manage complex situations efficiently. The ideal candidate will possess a blend of interpersonal, analytical, and organizational abilities to excel in this dynamic environment.

At MoneyMe, we value:

• Strong teamwork skills, with the ability to collaborate within and across teams and functions.

• Ability to think creatively and problem solve when faced with new challenges.

• Ability to work independently & self-motivated.

• Strong time management skills with the ability to deliver quality work in an efficient manner.

• Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

What’s in it for you:

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

Some of our perks and benefits we offer to our employees are:

• Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees.

• 3 days paid community service and volunteering leave per year.

• 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer.

• Quarterly champion awards and reward trips.

• Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.

• Team social events, massages in the office, free coffee and much more.

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.