Principal Activities:
Greet customers warmly on the store floor
Listen attentively to customers’ requirements, provide a quality service and offer advice to help them make their choices
Inspire customers to dream by introducing them to our products
Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
Demonstrate excellent product knowledge and offer additional items in line with the customer’s needs
General Duties:
- Keep the counter space clean and tidy, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling
- Put in place point-of-sale promotional materials in line with the guidelines supplied by the operational marketing department
- Share best practice tips, skills and expertise with other ambassadors, Hermès Beauty Experts and the Head Office team
Education and/or work experience:
- At least two years’ experience in luxury beauty and fragrance
Expertise:
- You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent in English, with additional languages advantageous
Personal and environmental presentation:
- Pay close attention to hygiene standards on Counter at all times
- Ensure a consistently high standard of personal grooming and presentation
- An enthusiastic and welcoming approach along with engaging interpersonal skills
- Ability to evoke imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly sensitive to the needs of people around you and have a warm, empathetic approach
- Enjoy a challenge and thrive in a sales environment
- Possess a strong team spirit and share your experiences and expertise with enthusiasm
- Are passionate about art and fashion
- Have a good awareness of colour
