Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Facilities Coordinator / Workplace Ambassador at JLL, you'll serve as the heartbeat of our client's workplace, creating exceptional experiences for employees and visitors while ensuring smooth day-to-day operations. This role combines facilities coordination with hospitality excellence, where you'll manage space utilization, coordinate services, and act as the welcoming face of the workplace. You'll collaborate with diverse teams to maintain operational standards, respond to workplace needs, and help create environments where people can do their best work. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be at the forefront of that mission, transforming ordinary workspaces into vibrant, efficient, and welcoming environments that support productivity and wellbeing.

What your day-to-day will look like:

• Serve as the primary point of contact for workplace inquiries, greeting visitors and employees with professionalism and warmth while managing front-of-house operations

• Coordinate facilities services including meeting room setups, catering arrangements, equipment requests, and workspace configurations to support seamless business operations

• Monitor and manage space utilization, workplace bookings, and hoteling systems to optimize the use of available resources and enhance the employee experience

• Conduct regular workplace inspections to ensure cleanliness, functionality, and safety standards are maintained, escalating issues promptly to appropriate teams

• Collaborate with vendors, contractors, and internal stakeholders to coordinate maintenance activities, deliveries, and service requests with minimal disruption to the workplace

• Support workplace events, town halls, and employee engagement initiatives that foster community and connection within the space

• Maintain accurate records and documentation of facilities activities, service requests, and workplace incidents using facilities management systems

• Provide administrative support including mail distribution, supply inventory management, and coordination of building access and security protocols

• Champion sustainability initiatives and workplace wellness programs that support employee wellbeing and environmental responsibility

Required qualifications:

• High school diploma or equivalent with 2+ years of experience in facilities coordination, office management, hospitality, or customer service roles

• Exceptional interpersonal and communication skills with a service-oriented mindset and ability to interact professionally with all levels of an organization

• Strong organizational abilities with proven experience managing multiple priorities, tasks, and requests simultaneously in a fast-paced environment

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and ability to quickly learn facilities management software and workplace technology platforms

• Demonstrated problem-solving skills with ability to anticipate needs, think critically, and resolve issues independently with sound judgment

• Flexibility to adapt to changing priorities and willingness to take on varied responsibilities as workplace needs evolve

• Physical ability to move throughout the facility, lift up to 25 pounds, and remain standing for extended periods when necessary

Preferred qualifications:

• Associate's or Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field

• Experience with Computer-Aided Facilities Management (CAFM) systems, workplace booking platforms, or Integrated Workplace Management Systems (IWMS)

• Background in corporate real estate, commercial property management, or integrated facilities management services

• Knowledge of health and safety regulations, building codes, and workplace compliance standards

• Previous experience supporting workplace experience programs, employee engagement initiatives, or corporate hospitality functions

• Bilingual capabilities or multilingual skills to support diverse workplace populations

Location:

On-site –Hanoi, Vietnam

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.