Please note that the Admin Supervisor position is internally referred to as the Supervisor, Centralized Administration.
Cambrian Credit Union is currently seeking a Supervisor, Centralized Administration to join our Centralized Administrative Processing (CAP) team.
The CAP department is a centralized team of administrative processing operations, designed to streamline end-to-end member service, regardless of how our members choose to interact with us.
As a key part of the CAP leadership team, the Supervisor, Centralized Administration is accountable for delivering results, teamwork, continuous improvements & problem solving and decision making at a leadership level. The Supervisor, Centralized Administration is responsible for the direct people leadership of their team, leveraging their ability to inspire, guide and create an inclusive and supportive environment to motivate individuals and teams to perform at their best to achieve their goals. People leadership includes the responsibility to mentor, motivate, coach and develop a high performing team to engage in the execution of strategic initiatives.
In the role of Supervisor, Centralized Administration, you will:
- Lead an assigned group CAP employees, including identifying appropriate training and development needs, coaching and correcting performance issues and completing performance reviews.
- Oversee all departmental functions, deliver high quality, accurate, compliant, and timely completion of operational requirements. Create and maintain an environment that fosters good morale, teamwork and encourages service excellence.
- Utilize change management skills to motivate the need for change, help staff to understand what the change means to them, provide ongoing guidance, support and commitment to change.
- Identify operational inefficiencies and work in collaboration with CAP team to deliver high member service through simplifying, saving time and money.
- Conduct team huddles, one on one meetings with all direct reports and monthly team meetings to mentor, motivate, coach, provide performance feedback and develop a high performing team.
- Empower others to resolve problems independently and allocate decision-making authority and/or responsibility that is aligned with their role.
- Develop and maintain relationships to strengthen team effectiveness and engage in meaningful and effective communication with all staff members across the organization to help increase moral and change management initiatives.
- Support the Director, CAP in identifying objectives, measures and strategic priorities, through planning workshops and ongoing dialogue.
- Collaborate effectively with peers, working as an aligned team of Supervisors within CAP.
Your Education & Experience:
- Post secondary education in Business Administration or Management considered an asset.
- Three years' experience in financial industry, preferably in a credit union.
- Previous experience in leadership, administration and/or change management considered an asset.
- Proficient in PC applications of Outlook, Word & Excel.
- Innovative and critical thinker who analyzes information and uses logic to address issues, problems, and challenges.
- Ability to work well in a diverse environment with multiple and often changing priorities.
The Supervisor, Centralized Administration consistently displays Cambrian’s core values as follows:
Our Environment & Total Compensation:
Cambrian offers a work environment where teamwork and creative thinking are valued. In addition, we offer continuing professional development and a competitive total compensation package including:
- Extended health and dental benefit options, up to 80% employer-paid premiums dependent on which coverage level chosen
- Defined Contribution Pension Plan – matched at 6%
- Short Term Disability, Life Insurance, Long Term Disability, AD&D insurance and EAP
- Paid sick days, Paid emergency Absent days
- Customized training, career development planning, and structured onboarding
- Staff Banking Benefits - Employee interest rates on Credit Union personal loans, lines of credit, mortgages and credit cards
- Annual Performance appraisals and merit increase reviews
How to apply:
Please submit your application online (https://www.cambrian.mb.ca/careers). Your resume and cover letter must clearly illustrate how you meet these qualifications.
Cambrian Credit Union would like to thank all applicants for their interest, however, only those selected for a phone screen will be contacted.
Note: Cambrian Credit Union is an equal-opportunity employer. We welcome and encourage applications from individuals with diverse backgrounds, abilities, and experiences. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Applications will be accepted until 4pm on April 1, 2026.
