About the Role
Culligan Water of Kansas City serves 80,000+ customers across the Kansas City Metro, Topeka, and St. Joseph areas. We’re seeking a hands-on
Customer Service Supervisor to lead a team of CSRs, chat agents, and dispatchers. This is a
player-coach role, actively involved in daily operations while shaping team performance, culture, and customer experience.
Key Responsibilities
Team Leadership & Development
- Supervise, coach, and develop customer service and dispatch team
- Lead training, onboarding, performance reviews, and team meetings
- Foster accountability, trust, and continuous improvement
Customer Experience
- Handle escalated customer issues (billing, service, complaints)
- Set and model service standards across phone, chat, and written communication
- Identify trends and improve processes
Performance & Reporting
- Track KPIs (CSAT, resolution time, booking rates, etc.)
- Conduct call/chat reviews and provide feedback
- Report performance insights to leadership
- Maintain SOPs and service standards
Operations
- Manage scheduling and daily workflow
- Collaborate with Sales, Service, and Installation teams
- Support team during high-volume periods
- Maintain knowledge of products, services, and billing
Qualifications
Required
- 2+ years customer-facing experience; 1+ year in a leadership role
- Strong coaching and people development skills
- High emotional intelligence and conflict management ability
- Excellent communication skills
- Data-driven mindset with KPI experience
- Microsoft Office proficiency
Preferred
- Contact center or multi-channel support experience
- Home services, utilities, or field service background
- Familiarity with ServiceTitan or similar systems
- Experience leading established teams
What We Offer
- Competitive hourly pay + performance incentives
- Health, dental, vision insurance
- 401(k) with company match
- PTO + paid holidays
- Employee discounts
- Training and career growth opportunities
Compensation: $28.00 - $31.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
