Arsenal Football Club
Supporter Services Executive (12 Month Fixed Term Contract)
🇬🇧London, England, United Kingdom2 months ago
ExecutiveTemporaryContract
We are looking for a dynamic Supporter Services Executive to join us on a 12 Month Fixed Term Contract to champion our supporters and customers by delivering the very best experience possible across all product offerings and channels such as email, live chat, phone calls and in person. Relaying the voice of the customer internally to help drive insight across the organisation.
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Provide best-in-class customer support - you'll be across matchday positions including Here to Help around the stadium, matchday box office, collections office, turnstiles, club level entrances, and turnstile support as well as providing telephone support when needed
Proactive query management - you'll ensure quick and concise assistance to supporters across a variety of needs including ticketing, membership, e-commerce and disability support
Enhance our supporter experience - you will work alongside the team to create self-serve resources for our channels
Act as a product champion - you will become an expert in all of our ticketing options, membership products and services
Collaborate with a dynamic team - you will work across a large cross-functional, multi-discipline team to deliver a world-class service experience for all of our supporters
Uphold smooth operational delivery - you will work with the wider team to support where required including some match days and events
Proven customer experience background - you come with a track record of providing exceptional customer service in a contact centre or a similar role
Above and beyond mentality - you enjoy day-to-day contact with customers and you constantly strive for great feedback every time
Excellent communication skills - you can collaborate with a diverse range of colleagues and participants and articulate yourself clearly
Courageous team player - you're a proud ambassador who fosters honesty and integrity
Confident with Microsoft Office - you're well versed in Excel, Word and Powerpoint
Trusted ambassador - you recognise your responsibility as a representative of our club and maintain exceptional standards of professional behaviour towards colleagues, our community participants and the wider public
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
Priority access to apply for match tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners
An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks
Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck!
