Who are we
At Coinmerce, a Dutch-founded European cryptocurrency broker, we’re on a mission to make
cryptocurrency simple, secure, and accessible for everyone. Transparency is our core value, and our
open-door policy supports collaboration, innovation, and team spirit in our Schiphol-Rijk office. With
over 90 talented colleagues, we’re shaping the future of crypto together—are you ready to join us?
WHAT WE OFFER
● Innovative work: Be part of a team advancing new technology within the crypto industry;
● Modern workspace: Enjoy our new office located at Schiphol-Rijk;
● Daily perks: Free lunch, fresh fruit and weekly Friday drinks at our company bar;
● Team events: Engage in monthly team events and bonding activities;
● Commuting & pension: Receive commuting allowance and a solid pension plan;
● Benefits & wellness: 25 vacation days, monthly chair massages, and access to our company
gym and Alleo benefit program;
● Extra perks: A €250 home-office setup budget after completing your probation period.
● Yearly L&D budget: Of EUR 2000,-
About the role
ABOUT THE ROLEThe (Junior) Business Analyst is dedicated to driving efficiency, scalability, and excellence within
Coinmerce. You will immerse yourself in our daily operations to understand, document, and analyze
our processes. Working in close collaboration with Management and Project Managers, you will
identify opportunities for optimization and assist in the implementation of improvements. This role is
ideal for a curious, detail-oriented, and proactive individual who is eager to learn the intricacies of a
crypto brokerage and contribute to its success.
RESPONSIBILITIES● Observation and learning: Proactively observe, monitor, and learn the end-to-end ways of
working within different operational disciplines (e.g., trade execution, settlement, asset
custody, client support).
● Process documentation: Meticulously document and map business processes, workflows,
and standard operating procedures (SOPs) using clear and standardized methods.
● Critical analysis: Analyze existing processes to identify bottlenecks, inefficiencies,
redundancies, and potential operational risks.
● Solution proposal: Develop and propose data-driven recommendations for process
improvements, automation, and system enhancements to increase efficiency and reduce
manual work.
● Operational assistance: Act as a key support in day-to-day operational tasks, ensuring
smooth and timely execution of processes and tasks.
● Daily stand-ups: Actively participate in daily stand-ups, helping to track progress on key tasks
and resolve immediate issues.
● Requirements gathering: Translate business needs into clear and concise requirements for
technical and non-technical teams when new tools or system changes are needed.
● Reporting & data analysis: Assist in developing and tracking Key Performance Indicators
(KPIs); prepare reports and dashboards to provide insights into operational performance.
● Communication bridge: Act as a liaison between the tech teams, compliance, and other
departments to ensure alignment and clear communication.
● Feedback loop: Gather feedback from team members on current processes and tools to
inform potential improvements.
WHAT YOU BRING
● Education: A Bachelor's or Master's degree in Business Administration, Finance, Economics,
Information Management, or a related field.
● Experience: 0-3 years of experience in a business analysis, process management, or
operational role.
● Affinity: Experience in or a strong, demonstrable passion for the financial services, fintech, or
crypto-asset industry is a significant advantage.
● Analytical mindset: Exceptional analytical and problem-solving skills with a meticulous eye for
detail.
● Communication: Excellent written and verbal communication skills in both Dutch and English.
Ability to articulate complex processes in a clear and understandable manner.
● Proactive & inquisitive: A strong desire to learn, question the status quo, and take initiative.
Not afraid to ask "why?"
● Documentation: Proficient in process mapping and documentation tools (e.g., Lucidchart,
Visio, Miro).
● Tech-savvy: Comfortable with technology and proficient in Microsoft Office/Google
Workspace, particularly with spreadsheet software (Excel/Sheets) for data analysis.
● Team Player: Strong interpersonal skills with the ability to work collaboratively in a fast-paced,
dynamic environment.
● Organizational skills: Excellent time management and organizational skills, with the ability to
handle multiple tasks concurrently.
