Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.
Resolver is looking for a Senior Manager, Consulting to lead the Professional services team for our GRC Division. In this role you will leverage a unique combination of project and customer enablement experience to coach the team on end-to-end best practices to deliver SaaS projects. You will support the success of customers in partnership with the other cross-functional teams as we enhance the efficiency of Services delivery at scale
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!
Your day to day - let's break it down!:
Project Sponsorship and Team management) (50%)
Measures of Success: Consultant time tracking, EAC, due date accuracy, and creation of consultant forecasts, deployment satisfaction
- Enable the team to maximize their impact by providing oversight, support, and guidance through; coordinating best use of resources, review of projects and potential risks, as well as resolving bottlenecks.
- Support adherence to best-in-class implementation methodology
- Leverage domain and customer insights to deliver on customer expectations of expert consultation during implementations
- Proactively supports customer intimacy via participating in the Resolver Sponsor Program and through escalations
- Ensure their consulting team has completed weekly and monthly services administration activities, and look for areas of improvements on operational objectives such as individual utilization and margin targets
- Responsible for the accuracy of time tracking, EAC updates, and due date updates of consultants
- Drive utilization, EAC & margin targets with individual consultants
- Create & maintain consultant resource forecasts
Team Building and Development (25%)
Measures of Success: Team results, completion of individual learning plans, internal career progression, team eNPS
- Partner with the Talent Team on applicable hiring decisions as an active part of the hiring process
- On-board new team members to maximize time-to-productivity
- Coach the team in the achievement of KRs and personal performance objectives.
- Performance management of team members including conducting the Performance review process and the compensation review process
- Regular one-on-one feedback with the goal of improving performance while proactively seeking opportunities to celebrate wins within the team.
Team Strategy (25%)
Measures of Success: ARR growth, deal velocity, product knowledge (e.g. Knowledgeable on impact of new features), Revenue, Internal Sales SLA, reduced margin of error in scoping
- Partner with CX Leadership to support the continued growth of the CX Team with a particular emphasis on internal collaboration:
- Sales Support: Support the Sales team to close new opportunities; review services proposals as needed, identifies land & expand opportunities (Sales & Services) on current engagements
- Product: partner with the Product and internal stakeholders to develop a high quality and easily deployable product
- CX Enablement: partners with CX Enablement to build content and training to improve the performance of the team.
- CX: leverage deep understanding of customer realities; share customer insights and experiences for improved customer understanding and the optimization of customer experience
What you will bring:
- 7+ Years of experience in Consulting and/or Project Management in a B2B Saas environment
- 3+ years of experience mentoring, coaching and motivating people
- A knack for analyzing data and you use that data to make decisions
- A history of building partnership with internal stakeholders and engaging in candid feedback to drive collaboration and achievement of shared goals
- Passion for delivering on a customer-centric approach in order to support solving near and long-term outcomes
- Experience in work estimation and presenting proposals and SOW in the presales process
- Exposure in Risk and Compliance is a plus
What we’ll give you in return
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:
- Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
- Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
- Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
- Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
- Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
- Back in the Office – If you choose to come into the office once we’re back, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong. We will be offering up lots of opportunity for team socials too, including the folks who are remote!
- The salary for this role is $140,000 - $160,000
Interested?!
If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click below to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at talent@resolver.com
