SeniorFull TimeEN
POSITION OVERVIEW:
The Assistant Manager supports the Venue Manager in overseeing the daily operations of the dining hall,
ensuring that front-of-house operations run efficiently and that high standards of guest service, cleanliness,
and operational performance are consistently maintained.
The Assistant Manager directly supervises the Floor Supervisors and front-of-house operational teams,
ensuring smooth service flow and coordination during operating hours. The role plays a key operational
leadership function on the floor and is responsible for staff scheduling, team coordination, and maintaining
service standards across the venue.
CORE RESPONSIBILITIES
1. Front-of-House Operations Management
- Support the Venue Manager in overseeing the daily operations of the dining hall floor.
- Ensure that service standards, operational procedures, and cleanliness standards are consistently
maintained.
- Supervise the daily activities of the Floor Supervisors and front-of-house teams.
- Monitor service flow and ensure smooth coordination between teams during operating hours.
- Assist in resolving operational issues that may arise during service.
2. Team Supervision & Staff Coordination
- Provide leadership and guidance to Floor Supervisors and front-of-house team members.
- Ensure staff perform their duties in accordance with company policies and service standards.
- Support staff development through coaching, guidance, and operational feedback.
- Ensure team members maintain professional appearance and service etiquette.
3. Staff Scheduling & Workforce Planning
- Prepare and manage staff schedules for the front-of-house team, ensuring adequate operational
coverage.
- Coordinate with the Venue Manager and supervisors to ensure efficient staff allocation across
shifts.
- Monitor staffing levels to ensure operational efficiency and avoid overstaffing or understaffing.
- Adjust schedules when required to accommodate operational needs, leave requests, or peak
service periods.
4. Guest Service & Experience
- Ensure guests receive high levels of service and hospitality throughout their visit.
- Support the team in addressing guest inquiries, requests, or complaints in a professional manner.
- Monitor guest interactions and ensure service standards are maintained across the venue.
5. Operational Coordination
- Work closely with the Venue Manager, Floor Supervisors, and Reception team to ensure smooth
venue operations.
- Communicate operational updates, service issues, and guest feedback to management.
- Assist in coordinating daily operational briefings and service preparations.
6. Health, Safety & Compliance
- Ensure compliance with health, safety, and hygiene standards across front-of-house operations.
- Support the implementation of safety procedures and operational guidelines.
- Ensure that staff follow company policies and operational procedures.
Requirements
Experience & Education
– Minimum 4–6 years of experience in hospitality or food and beverage operations
– At least 2 years of experience in a supervisory or leadership role
– Experience in high-volume dining venues, restaurants, or food halls is preferred
Market & Industry Knowledge
– Good understanding of operational flow and service standards in hospitality environments
Technical & Professional Skills
– Excellent communication and interpersonal skills
– Strong organizational and scheduling abilities
– Ability to manage operations in a fast-paced hospitality environment
– Good problem-solving and decision-making skills
– Fluent communication in English is required
– Knowledge of Arabic is considered an advantage
Leadership & Personal Attributes
– Strong leadership and team supervision abilities
– Professional and confident leadership presence
– Strong attention to detail and commitment to service standards
– Ability to motivate teams and support operational excellence
– Ability to work effectively under pressure during busy service periods
Note: This job description reflects key duties and responsibilities of the position and is not to be
interpreted as exhaustive.
