Job DetailsJob Location: PA - Philly - Rittenhouse Square - Philadelphia, PA 19102Position Type: Full-timeJob Category: Restaurant - Food ServiceJoin the Crew at Luke’s Lobster — Grow Your Career With Purpose
Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for our award-winning seafood rolls and unwavering commitment to sustainability. Every lobster we serve is traceable back to its source and sustainably harvested — because quality matters, and so do the people and oceans behind it.
We’re looking for a General Manager (GM) to join our Philadelphia team — someone who’s hungry to grow, excited to lead, and passionate about creating memorable guest and team experiences.
About This Location
Our Rittenhouse Shack is located in the heart of one of Philadelphia’s most vibrant and walkable neighborhoods, surrounded by historic charm, local shops, and a strong sense of community. This location has been part of the neighborhood for years and has built a loyal following of guests who return for both the food and the experience.
The Shack features a counter-service model with a dedicated dining room, allowing team members to engage with guests both during ordering and throughout their visit. It’s a recently renovated space that feels fresh, clean, and inviting—designed to support a smooth flow of service while maintaining a warm, welcoming atmosphere.
The team here is small, tight-knit, and highly engaged. Because of the size, every team member plays an important role in delivering great hospitality and supporting one another throughout the day. It’s an ideal environment for someone who enjoys being hands-on, building relationships with both guests and teammates, and contributing to a strong, positive team culture.
What You’ll Do
You’ll help us deliver high-quality, sustainably sourced seafood that keeps guests returning. You will:
Build, inspire, and develop a diverse and high-performing team
Deliver warm, genuine guest interactions that highlight our Maine heritage
Work hands-on alongside your crew on the line
Analyze sales and manage controllable expenses, schedules, and inventory
Maintain exceptional standards for safety, cleanliness, and organization
Act like a small business owner and be responsible for the entire Shack operation
If you love leading by example, have an intrinsic passion for engaging guests, and enjoy rolling up your sleeves to make great experiences happen, this role is for you.
What You Bring
Demonstrate joy leading people and serving guests
A positive attitude, curiosity, and commitment to continuous growth
Passion for the best tasting and highest quality seafood
Excellent communication skills
Strong financial acumen or eagerness to learn (P&Ls, COGS, etc.)
Ability to handle or be exposed to shellfish
Required food handler certification
Direct customer facing experience, to include restaurant management experience, is a plus but not required
Ability to perform physical requirements of the position (the ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds)
Why You’ll Love Working Here
Compensation & Benefits
Growth opportunities in a rapidly growing, family operated business that is also B Corp certified
Salary: $72,000 - $75,000 + competitive bonus program
Paid vacation, sick time & holidays
Medical, dental & vision insurance (national PPO) with company contributions after one month
Health Savings Account (HSA) + supplemental accident & hospital indemnity insurance
Optional pet insurance and life insurance after one month
Low-fee 401(k) with company access after one month
Mobile phone stipend
Company-provided laptop
Paid parental leave
Pre-tax commuter benefits (varies by State)
Employee discounts (hello, lobster rolls)
Casual dress code & supportive environment
If you want to work somewhere where people, community, and the environment truly come first — you’ll love it here. At Luke’s, we believe a rising tide lifts all boats when we work with purpose, lead with transparency, and take care of our team.
Our Story
Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman Luke Holden to bring the quality lobster rolls of his youth to the big city. After meeting business partner Ben Conniff on Craigslist, the two twenty-somethings opened their first lobster shack in a 250 square foot space in NYC’s East Village in October 2009.
Now 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. Our vision is to be the world’s most trusted seafood brand. Our mission is to serve the best seafood because we care for it obsessively from the dock to you, and because we're devoted to serving the whole community of people it touches. We work directly with fishermen to hand-pick the best seafood, bring it straight to our own seafood company in Saco, ME, and then ship directly to our shacks, grocery partners, and consumers. Cutting out the middleman means better tasting seafood for you to enjoy and a fairer price for our fishermen.
At Luke’s, our company culture comes first. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency, and open communication from all levels. In 2018, we furthered our commitment to sustainability and socially conscious business practices by becoming a certified B Corporation®, reflecting Luke’s Lobster’s deep devotion to our communities, family of teammates, and the environment. Our team is proud of the culture we’ve created: diverse, creative, collaborative, and transparent — and we can’t wait to grow it.
Learn more at lukeslobster.com.
Equal Opportunity Employer
Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.
Qualifications
