About us
Over the past 25 years, Bluestone has become a trusted leader in Australian lending, known for delivering flexible, innovative, and straightforward solutions that break the mould of traditional lending. At the heart of everything we do is a commitment to support more Australians achieve their dream of homeownership, because we believe everyone deserves the chance to build their future.
We offer our award-winning lending solutions directly to brokers, allowing them to help their clients; from the self-employed, to those with imperfect credit or seeking niche lending needs. It’s this spirit of constant innovation and relentless customer focus that earnt us the title of 2025 Non-Bank of the Year.
Are you ready to join one of Australia’s fastest growing lenders?
About the role
It’s an exciting time to join one of the leading non-bank lenders in Australia as we embark on ambitious growth plans across the country.
Are you ready to play a critical role in protecting customer trust and ensuring issues are resolved with integrity? As our Customer Resolution Officer, you’ll sit at the centre of our Internal Dispute Resolution (IDR) function, overseeing the end‑to‑end process to ensure complaints are handled promptly, fairly, and in full compliance with regulatory expectations.
In this role, you’ll take ownership of Bluestone’s IDR framework, manage relationships with internal stakeholders, and act as a trusted source of guidance on complaint‑handling requirements. You’ll keep us aligned with industry best practice, identify opportunities for continuous improvement, and help reduce regulatory and reputational risk through high‑quality resolution outcomes. If you’re detail‑driven, empathetic, and passionate about doing what’s right for customers, this role offers the chance to make a meaningful impact every day.
Responsibilities
Your Experience
Key Competencies
What makes us a great place to work?
Our most important asset is our people. We’re committed to investing in our employees and offer a range of holistic perks and benefits to support individual needs. Our supportive and inclusive culture enables our people to grow and learn, to achieve their personal and professional goals, through collaboration and innovation. Some of our benefits include:
• Employee Assistance Program (EAP)
• Bluestone Day
• Flexible working arrangements with the ability to grow your balance
• Parental Leave
• Birthday Leave
• Volunteer Leave
Next steps…
Bluestone is an equal opportunity employer and welcomes applications from individuals of all backgrounds. Our hiring decisions are based on your experience, skills, enthusiasm, and your future potential in the role. If you feel that you meet some, but not all the requirements above, we still encourage you to apply. If you are invited to an interview, please advise us if you require any reasonable adjustments during the interview process, and what pronouns you use.
If you have any further questions, please reach out to us at recruitment@bluestone.com.au