Zkouška job offer - Department leader

DEPARTMENT LEADER

START HERE. MOVE EVERYWHERE. 

If you love sport and working with people, Decathlon will feel like the right place for you. As one of the world’s largest and most human sports retailers, we bring people together through sport to support healthier and more active lives in our communities.

We’re now looking for our next Department Manager, a first leadership role where you’ll combine your passion for sport with the ability to grow a team, lead a business, and elevate the customer experience within our department.

In this role, you’ll set the direction for your sport, create the conditions for your teammates to succeed, and turn insight into action across in-store and online channels to drive sustainable performance across people, planet, and business. 

Your key responsibilities 

Lead & develop a high-performing team 

• Recruit, onboard, train, and grow teammates in your department

• Bring Decathlon’s values and Human Fundamentals to life every day

• Foster a safe, healthy, inclusive work environment

• Empower teammates through autonomy, feedback, and development plans

• Support promotions and grow future leaders

• Ensure compliance with policies, legal requirements, and our code of conduct 

Drive omnichannel performance & commercial growth

• Create and implement a localized omnichannel strategy using customer and sport data to drive performance and define priorities

• Select the right product and service offer, including circular solutions, and apply merchandising guidelines to build strong seasonal plans

• Bring commercial energy through campaigns and events to drive profitability, commercial results, and long-term loyalty

Deliver a best-in-class customer experience

• Implement selling, layout, and truck-to-peg fundamentals to ensure customers find the right product quickly and confidently

• Support loyalty programme adoption and ensure customer data quality to build long-term relationships

• Act on customer feedback to improve NPS and drive continuous service improvements

• Implement digital in-store and online experiences that make shopping seamless for every customer

Manage your department’s performance trajectory

• Build and manage your annual People / Planet / Business trajectory and analyze performance data to build effective action plans

• Optimize your P&L, manage hours, productivity, and stock accuracy to contribute to overall store results

• Ensure stock availability across all omnichannel flows and manage stock lifetime to drive efficiency

Oversee daily store operations 

• Guarantee safety and security for customers, teammates, and products

• Know and manage store systems and equipment

• Support daily business operations and service activity