Working Student – Customer Success Coordinator (20 hours/week) - Berlin

NORNORM is a fast-growing circular scale-up redefining the workspace industry through a subscription model that’s better for people, businesses, and the planet.

We are looking for a Working Student Customer Success Coordinator to join our Berlin team (approx. 20 hours per week). This role is ideal for a student who wants real responsibility, commercial exposure, and hands-on experience in a fast-growing international company alongside their studies. Your main task will be to support both onboarding and ongoing customer management in one of our key markets.

Your responsibilities

You will support the German Customer Team in ensuring that our customers feel supported from day one and continuously see value in our solution.

Your tasks will include:

• Supporting onboarding of new customers in the German market

• Preparing internal documentation and customer overviews

• Assisting with customer changes (workspace adjustments, expansions etc.)

• Preparing materials and data needed for customer discussions and decisions

• Supporting the preparation of customer contracts, addendums, and change documentation

• Helping monitor customer health and identify potential retention or expansion opportunities

• Coordinating internal processes between Customer Success, Operations and Finance

• Communicating with various stakeholders – from office managers to decision-makers

This role is built for you if you:

• Are currently enrolled in a relevant degree (e.g. Business, Economics, Communication or similar)

• Can work approximately 20 hours per week in Berlin

• Speak English fluently. German is a strong plus

• Enjoy working in a hands-on role and supporting operational processes

• Work quickly and reliably while keeping a strong attention to detail

• Are commercially curious and interested in how companies grow

• Feel comfortable communicating with different stakeholders, from office managers to decision-makers

• Take ownership and thrive in a dynamic startup environment

Why join NORNORM?

Because this is a real growth opportunity - even as a student.

You’ll gain:

• Hands-on commercial experience in a high-growth scale-up

• Exposure to customer strategy and business development

• A high-trust culture where initiative is valued

• Practical insight into scaling a circular business in the German market

Joining NORNORM means becoming part of a company that combines commercial ambition with real impact.

Please note: This is primarily an on-site position in Berlin with limited remote flexibility.

A note on your application:

We run a structured recruitment process and review all candidates based on their application.
No need for a perfect CV - we value authenticity over polished wording.
Please apply via the form and include a short note on your motivation.

If you have any questions, you’re welcome to reach out to hr@nornorm.com. To ensure a fair and structured process, we’re not able to offer individual chats via LinkedIn outside the application flow.