Full TimeENAsia/Pacific
Job Title:
Customer Advisor - Sports (Mandarin Speaker)Job Description
The Customer Advisor main responsibility is to answer orders inquiries related to orders made on client store based in Taiwan. These inquiries might be in the form of order stats, customized products, returns, availability and inquiries related to client stores.The Customer Advisor main responsibility is to answer orders inquiries related to orders made on client store. These inquiries might be in the form of order stats, customized products, returns, availability and inquiries related to client stores.
Date of joining: 15-May-2026
Work loaction: 66 Tower, Udomsuk
Responsibilities:
Answer incoming calls, emails and chat and perform outbound calls related to client products, customized products and services. Advisor require to cross-sell the products when needed
Provides informs related to orders and returns status
Identify customer requirements and ensure they are answered or routed through the appropriate support channel
Follows the process and procedures for changes in client, if required
Collecting and providing feedback regarding client products, website, and advertising
Locating authorized dealers who carry client products
Provide call backs to consumers if required to resolve inquiry that require off-line such as outbound calls to shipping carriers or consumers and other off-line work as deemed necessary and appropriate by client
Demonstrate a strong customer services orientation and take responsibility to ensure that customers are satisfied
Provides high level or professionalism and competent customer service and can communicate effectively with customers
Contract type:
Required Qualification:
Working shift & schedule:
Benefits:
Relocation package:
Location:
THB Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road, Bangna NueaLanguage Requirements:
English (Required), Mandarin (Required)Time Type:
