Customer Service Liaison

About GrandBridge Corporation

Who We Are:

GrandBridge Corporation is an investment holding company dedicated to driving growth and innovation through our fully owned subsidiaries, GrandBridge Energy Inc., and GrandBridge Group Inc.

GrandBridge Energy Inc. is a leading provider of innovative energy solutions, committed to delivering reliable and sustainable energy to our customers. GrandBridge Group Inc. offers a wide range of energy services through its divisions: Netoptiks, which provides cutting-edge telecommunications solutions, and Enersure, which ensures our customers' homes are comfortable and energy-efficient with home comfort rentals.

Our team of dedicated professionals are committed to helping our communities navigate the transition towards a dynamic and evolving energy landscape. The principles and beliefs that guide our operations are deeply rooted in our values. Join us in our mission to shape the future of energy.

What We Offer

• Employer Paid Benefits Package
• OMERS Pension Plan
• Training and Educational Reimbursement Programs
• Professional Development & Career Opportunities
• Wellness Resources & Healthy Lifestyle Incentives
• Employee and Family Assistance Program
• Opportunities for Community Involvement

What You Will Do:

The Customer Experience Advisor serves as the primary point of contact between customers and the HVAC service team. This role focuses on delivering exceptional customer service, coordinating service requests, educating customers on HVAC solutions, and ensuring a smooth, positive experience from first contact through job completion.

Customer Experience & Engagement

• Answer incoming calls, emails, and online inquiries promptly and professionally, aligned with Company values.
• Schedule service appointments, maintenance visits, and emergency calls
• Provide clear explanations of HVAC services, pricing options, warranties, and maintenance plans
• Follow up with customers to ensure satisfaction and address concerns
• Resolve issues or escalate them appropriately to management
• Gather customer feedback and identify opportunities to improve service processes

Service Coordination

• Dispatch technicians efficiently based on priority, location, and availability
• Maintain accurate customer records, service notes, and work orders in the Excel spreadsheets
• Communicate job details, updates, and changes between customers and technicians
• Confirm appointments and provide arrival time windows

Sales & Retention Support

• Identify customer needs and recommend appropriate HVAC services or upgrades
• Promote maintenance agreements and service plans
• Support upselling and cross-selling efforts while maintaining a customer-first approach
• Assist with invoicing questions, payments, and basic billing issues.

What You Will Bring

• High school diploma or equivalent.
• Knowledge of HVAC systems, terminology, or home services preferred
• Minimum one to three years of customer service experience (HVAC, home services, or call center preferred)
• Sales or service coordination experience preferred.
• Proficiency with scheduling software, Microsoft Excel, and basic office tools.
• Strong communication and problem-solving skills
• Excellent verbal and written communication
• Organizational and time-management skills
• Attention to detail and accuracy
• Ability to multitask in a fast-paced environment.

GrandBridge Corporation

39 Glebe Street, P. O. Box 1060

Cambridge, Ontario N1R 5X6

Check us out at https://grandbridgeenergy.com/; https://netoptiks.com/; https://enersure.com

Kindly note, we do not entertain unsolicited referrals or resumes from third-party agencies or recruiters for our job postings.

We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

GrandBridge Corporation is an Equal Opportunity Employer and is AODA compliant.