NETWORK MONITORING CENTER TECHNICIAN

Job Title:

NETWORK MONITORING CENTER TECHNICIAN

Job Description

This position supports the Technology Operations Center (TOC). Provides Core Network Troubleshooting and support Tier 2 and 3 break/fix functions across global network and voice.
Ensure the availability and integrity of the Concentrix Network enabling end users to access data resources needed to perform job functions. Perform data network resources administration and maintenance along with data network equipment installation. Receive analyze monitor and resolve network problems in accordance with published Service Level Agreements.

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Provide first level support on both network outages and network-related projects. You will be accountable for daily network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined SLAs. You will report to the Network Engineering Team

Requirements

• Years’ Experience: 3+ years of network troubleshooting

• Education: Bachelor's Degree,

• Tools:  SolarWinds Orion and Remedy (Incident, Problem and Change Management)

• Certifications: CCNA, Fortinet FW, Palo Alto firewall & Cisco FTD, SDWAN

• Should be proficient in written and spoken English.

• Good hands-on router, switches, Firewall, proxy etc

• Should have good knowledge and hands on exp on Cisco router, switches, firewalls (Cisco, Forti, Palo Alto)

• Should have deep understanding for packet capture tools and should be able to analyze them

• Should have good understanding of Cisco Nexus, BGP,OSPF, EIGRP, HSRP, PBR,  VPC, VRF, QOS troubleshooting etc.

• Additional Requirements:

• Should be ready for 24*7 shift including night shifts

• Should be available 24*7 to provide oncall support if needed
   

Responsibilities

• Troubleshooting and fixing P1/P2 global incidents & RCA

• Troubleshoot P3/P4 daily incidents tickets

• RMA from TAC- Replacement (Vendor Management to make sure tickets are moving along as needed

• Assists in monitoring and adjusting LAN/WAN performance in SolarWinds, as necessary, to ensure LAN/WAN integrity and performance.

• Network related client maintenance request

• Vendor maintenance (Sprint, ATT, Vodafone, TATA, Globe, PLDT etc.)

• Should be available 24*7 to provide oncall support

• Should be good in change management & RCA process

• Works independently, may coach and train other junior professionals

• Complete all assigned, mandatory training within the timeframe provided.

• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Location:

SLV San Salvador - Getcom - Bulevar de Los Próceres, Colonia Palermo No. 350

Language Requirements:

Time Type:

Full time