Event Sales Specialist

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Working in our Corporate Sales Team, this diverse opportunity supports our ambitious team here in Cairns. You will specialise in administration and sales support across our Conference and Events business, and the position executes all related administration including creation of proposals, contracts and reports. 

Liaising to ensure an exceptional customer journey, organising site visits, inspections and coordinating a proactive and timely response to enquiries are all in a day's work for this important position within Crystalbrook Collection.  

Skills and experience:

To be successful in this role, we are seeking individuals with experience in a similar position - ideally from Hotels or Tourism. You will be an invested communicator and a natural problem solver with a keen eye on the detail. 

Naturally, you will be well organised and value a team environment. Our Hotels are collaborative and inclusive and a like-minded approach will be valued. You will be an ideas person who uses initiative to resolve issues easily. Finally, we would appreciate strong IT skills and any experience using Opera PMS and IVvy/or Sales Cloud would be highly regarded.

This is a full time, permanent position and therefore, we are unable to consider those on short-term working visas for this opportunity.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

·        50% F&B discount across all Crystalbrook restaurants and bars

·        $99 room rates and a generous friends and family discount

·        Enhanced parental Leave and lifestyle benefits

·        A commitment to a green future through enhanced sustainability practices

·        Access to our internal mobility program and team reward schemes

·        Online learning and training with tailored career development pathways 

·        A culture of collaboration, elevating experiences and diversity

·        Limitless career opportunities in a fast growing, dynamic environment 

·        Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.