Role: Retail Assistant Salary: £13.45 per hour Hours: To work all home matchdays for the 2026/27 season. Additional hours during the week and busy periods will also be available Location: American Express Stadium, Brighton Contract Type: Worker Agreement Deadline Day: 12th April 2026
Interviews: w/c 20th April and w/c 27th April
About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Join Our Game-Changing Retail Team! Step into the heart of matchday action, where you will play a key role in creating unforgettable experiences for our fans. As a retail assistant, you will be at the forefront of delivering outstanding customer service, responding to public enquiries and offering expert advice on our products. You will also get involved in shirt printing - helping fans personalise their kit and making their day just that bit more special. We are seeking candidates who can commit to working every home matchday throughout the 2026/27 season, with matchdays taking place on weekends and during the evenings.
To find out more about this role, click here to read the job description
Do you have what it takes? We’re looking for customer service superstars who know how to engage, assist, and inspire every fan that walks through our doors. You will know how to connect with our customer and make them feel valued, whilst keeping cool under pressure during our busy but exciting matchdays.
If you’ve got experience in a fast-paced retail or customer service environment, we want to hear from you!
Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
• Treat People Well ⚪ Exceed Expectations • Aim High. Never Give Up ⚪ Act with Integrity • Make it Special ⚪ Be Fan Focused
Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com
Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
