Phoneline Operator / Peer Support Worker

Peer Support Worker – Phoneline Operator

• Permanent Part-time (14 hours per week)

• Peer Talk operates 7 days per week (between 5pm – 12am)

• Based on site in Freemans Bay.

• Pay Equity: $25.00ph - $30.00ph (depending on qualification held and its equivalence to the Certificate in Health and Wellbeing L4)

Ember values our employees - they are our secret sauce and we are committed to doing the best we can do for our kaimahi. We believe our people’s abilities, knowledge and experience are irreplaceable. To support this, we offer a higher hourly rate, above the current statutory requirement, for employees who are covered by the Pay Equity Settlement Agreement.

Ember Korowai Takitini | Nga Matapono

Ember Korowai Takitini blends professional expertise and lived experience to offer a range of services and supports for anyone with mental health, addiction or intellectual disability needs

At Ember we support people to live the lives they choose and we challenge the systems that hold them back.

We desire a society that better understands and responds to mental distress, addiction and intellectual disability

Ember:

• Offers additional leave – Recreation days, study leave

• Provides a comprehensive Health & Wellbeing programme, including health checks, flu vaccinations and Employee Assistance Programme (EAP) and more

• Provides training opportunities for upskilling, personal & professional development, and career progression.

The Service | Ko Te Whare O Peer Talk

Peer Talk is a service that connects people in need of mental health support with Peer Support Workers over the phone between 5pm and midnight. It is one of several helpline services that constitute the National Telehealth Service. It is run in collaboration with Whakaroungarau. They provide all the facilities of the call centre operations.

Ember provides Peer Support Workers trained to deliver peer support and man the phones. Peer Talk is an effective way to overcome some of the barriers that make it difficult for people to access mental health care, namely distance and cost. This free phone-based service makes it easier for those in need to get help. Essentially you will use the same skills as a face-to-face peer support worker and apply this to working over a phoneline.

Peer Talk is available to everyone in the Te Whatu Ora – Health NZ (Counties Manukau area).

Role | Nga mahi

As a peer support worker, you will be using your own personal experience with mental health and recovery to support anyone phoning in. Peer talk is an effective way to overcome some of the barriers that make it difficult for people to access mental health care. This free phone-based service makes it easier for those in need to get help.

As a role model and peer you will be inspiring hope through sharing parts of your own recovery journey with those who are looking at moving towards different choices and options in their lives.

You will | Nga Pukenga

• Have/Working towards a National Certificate in Health and Wellbeing Level 4 or equivalent

• Your own lived experience with mental health and recovery.

• Full NZ Drivers License

• Valid/Current work visa, residency, or citizenship

• Have a passion for walking along side those in need, supporting on-going goals on the pathway to recovery.

• PET (Peer Employment Training)

• WRAP (Wellness Recovery Action Plan)

When applying please have | Kia Whakauru

• Up to date CV prepared

• Cover Letter detailing

o Why you’re interested in the role?

o What skills, competencies and experience you bring to the role?

“He aha te mea nui o te ao? Maku e ki atu, he tangata, he tangata, he tangata”

What is the most important thing in the world? It is people, it is people, it is people.

Ember is an equal opportunity employer. We welcome and embrace diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all. We particularly welcome applications from our Māori, Pacific and Rainbow communities.

We will interview candidates as applications come through rather than waiting until the advertisement closes. The vacancy may be filled earlier if a suitable candidate is identified.