Department: Talent Acquisition
Reports To: Talent Acquisition Manager
Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines
Position Summary:
As a Talent Acquisition Specialist within Pinnacle Intelligence's Recruitment Operations team, you will play a pivotal role in driving our hiring engine forward. You'll design and execute recruitment strategies that attract top-tier talent, ensuring every step of the process reflects our commitment to Accelerate with Precision. From sourcing to onboarding, you'll collaborate across departments to deliver a seamless candidate experience while upholding the highest standards of compliance and integrity. This role demands agility, strategic thinking, and a passion for building strong partnerships hallmarks of our value to Shift into High Gear.
Key Responsibilities:
1. Recruitment Operations
- Craft compelling job postings and recruitment materials that resonate with qualified candidates.
- Ensure all postings comply with company policies and regulatory standards.
- Maintain accurate applicant logs and recruitment records in line with audit requirements.
- Optimize sourcing channels to ensure a consistent flow of high-quality candidates.
- Build and manage candidate pipelines to meet current and future hiring needs.
- Conduct candidate screenings aligned with company and client-specific criteria.
- Deliver shortlists of qualified candidates to hiring managers for evaluation.
- Prepare and issue offer letters, contracts, and candidate notifications.
- Perform pre-offer assessments such as reference checks when required.
- Participate in recruiter certification activities including calibration and observation sessions.
- Support the TA Manager in achieving team productivity and performance goals.
2. Stakeholder Management
- Foster strong partnerships with Operations and Business Unit stakeholders.
- Lead calibration sessions to align on role profiles and hiring expectations.
- Ensure timely and transparent communication through meetings, calls, and reports.
3. Reports Management
- Monitor and report on daily, weekly, and monthly recruitment metrics.
- Maintain organized documentation to meet internal and external audit standards.
- Accurately update applicant tracking systems and recruitment tools.
- Recommend process enhancements and innovative sourcing strategies.
4. Onboarding
- Manage post-offer processes including background checks, regulatory clearances, and medical requirements.
- Maintain candidate engagement through the onboarding phase.
- Coordinate start dates and handovers with HR, Training, and other stakeholders.
- Assist with orientation and onboarding activities as needed.
- Support documentation collection and validation for pre-employment requirements.
5. Leadership and Support
- Provide mentorship and guidance to recruitment support staff.
- Prepare and distribute daily recruitment updates to leadership.
6. Attrition Monitoring & Continuous Improvement
- Monitor attrition trends and contribute to retention initiatives.
- Recommend and implement improvements to recruitment policies and practices.
- Perform ad hoc tasks to support business objectives and uphold our Quality Management System.
Skills & Qualifications:
- Bachelor's degree in Business, Human Resources, Industrial Psychology, or related field.
- 3 to 5 years of full-cycle recruitment experience, preferably in the BPO industry.
- Proven expertise in sourcing, competency profiling, interviewing, and behavioral assessments.
- Experience recruiting across corporate, executive, support, and leadership roles.
- Strong stakeholder management and relationship-building capabilities.
- Excellent English communication skills, written and verbal.
- High attention to detail and critical thinking ability.
- Proactive, collaborative, and able to work independently with minimal supervision.
- Proficient in Microsoft Office and familiar with recruitment platforms and tools.
- Flexible and willing to work on shifting or rotating schedules.
- Amenability: Willing to work full onsite in Alabang, Muntinlupa. Available for a mid-shift work schedule from 2:00 PM to 11:00 PM (or adjusted based on operational requirement).
Why Join Pinnacle Intelligence?
At Pinnacle, we don't just fill roles, we build careers. You'll be part of a team that values precision, integrity, and momentum. We empower our people to grow, innovate, and lead with purpose. If you're ready to Shift into High Gear, we're ready to welcome you.
