Job Description Summary
Lead the Global Intercompany team.
Ensure accurate, compliant and timely deliver of ICO operations
Serve as key Business partner for the Regional teams and our BPO organisation
Job Description
Key Responsibilities:
Operational delivery & Service Management
- Own day‑to‑day operational performance of Global Intercompany services, ensuring consistent execution and adherence to defined service standards.
- Lead start‑up and stabilization of teams and services, including transition from legacy or regional models where applicable.
- Provide governance and operational oversight of BPO partners to ensure delivery against SLAs, KPIs, and transformation commitments.
- Support deployment and enhancement of finance systems and tools, ensuring data integrity and user adoption.
Performance & Continuous improvement
- Drive operational excellence through monitoring of SLAs, KPIs, and control metrics; identify and close performance gaps.
- Identify opportunities for standardization, simplification, and efficiency across intercompany processes.
- Lead or support complex, high‑impact issue resolution and time‑critical initiatives.
Transformation and change enablement
- Partner with Global Process Owners to design and deliver global intercompany process transformations.
- Contribute to technology and process standardisation roadmaps.
- Lead change management and adoption activities to embed new ways of working and sustain transformation outcomes.
- Support automation and digital solutions to improve efficiency and reduce costs.
Governance & Stakeholder management
- Act as the primary point of contact for Global Intercompany stakeholders.
- Establish and maintain governance frameworks to ensure service, quality, compliance and transparency and escalation management.
- Build strong working relationships with Finance, GBS leadership, and regional teams.
People Leadership
- Provide clear direction, performance management and ongoing coaching to the team.
- Lead and engage teams through periods of change, ensuring alignment, accountability, and talent development.
Scope & Complexity
- Global scope with multiple stakeholders across regions and functions.
- Accountability for operational performance and transformation outcomes in a complex, matrixed environment.
- Leadership of internal teams and external BPO resources.
Required Skills
Optional Skills
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Primary Work Location
MYS Kuala Lumpur - Jalan Kerinchi
Additional Locations
Work Shift
