Full time
Seasonal Job
Accommodation can be provided with an adjusted rent
Tasks
Key Responsibilities
Guest Experience & Customer Service
- Ensure all guest rooms are immaculate, orderly, and fully furnished to provide maximum comfort.
- Ensure smooth check-in and check-out processes.
- Welcome guests upon arrival and respond promptly, professionally, and confidently to requests, complaints, or emergencies.
- Present menus, assist guests with food and beverage selection, take and serve orders, issue bills, and accept payments.
- Handle complaints or problems with a positive, solution-focused attitude.
Housekeeping & Cleaning Duties
- Perform full housekeeping services after guest check-out, including:
- Replacing linens and towels
- Emptying and sanitizing bins
- Restocking toiletries in an orderly manner
- Vacuuming, sweeping, and mopping floors
- Dusting furniture, removing cobwebs, and cleaning blinds and curtains (arranging washing and ironing where required)
- Cleaning glass, windows, partition doors, electrical outlets, walls, sideboards, toilets, and high-touch surfaces
- Spot clean as needed and rearrange rooms to the required standard.
- Clean and maintain communal and public areas including lobbies, hallways, restrooms, reception, coffee shop, meeting rooms, and event spaces.
- Prepare and maintain restaurant tables with strict attention to sanitation and presentation.
- Maintain serving areas and ensure overall cleanliness and tidiness.
Laundry & Linen Management
- Inspect all linens and treat stains as required.
- Operate washing machines and dryers using the correct cleaning agents.
- Dry, iron, and fold laundry according to manufacturer recommendations.
- Visually inspect laundry equipment and report maintenance issues.
- Move, organize, and store linen in designated linen rooms across floors.
Security & Night Porter Duties
- Conduct regular fire walks throughout the night to ensure safety of corridors, exits, and public areas.
- Perform hourly patrols of the building, including car parks and all entrances.
- Ensure all front, back, and emergency doors are secure at all times.
- Monitor CCTV and remain vigilant for unusual, illegal, or dangerous activity.
- Prevent unauthorized access, intruders, or squatters.
- Maintain the overall safety and security of the hotel during night shifts.
- Carry out smoke tests and additional safety checks as required.
Operations, Administration & Technology
- Use the cleaning app to log tasks and upload photos of completed cleans.
- Maintain accurate booking and payment records using Zeevou and in-house systems.
- Understand and effectively use all relevant property technology.
- Track and report recurring maintenance, cleanliness, or security issues to management.
- Send reports to OE upon request.
- Maintain inventory of cleaning and operational supplies and report replenishment needs.
Teamwork & Communication
- Collaborate closely with the Property Manager, Maintenance Personnel, and Operations team.
- Communicate regularly with the remote team via Discord.
- Participate in weekly meetings.
- Assist with hotel host duties, kitchen preparation, and stock checks.
Requirements
Competencies
- Excellent communication and customer service skills
- Ability to work independently throughout the night
- Ability to work well under pressure
- Ability to use initiative and follow written and verbal instructions
- Knowledge of general health and safety procedures
Recruitment Checks
- Authorization to live and work in the UK
- Basic DBS check
- Valid ID and proof of address
