This role supports the organization by providing technical sales expertise in the discovery and understanding of client technical requirements/workflows in order to help develop and present justifiable solution sets. This role has ownership and responsibility of the pre-sales engagement process and serves as a trusted technical advisor to the client, supplying the technical details of proposed solutions. This role acts as liaison between the organization’s sales/business development and engineering/manufacturing groups and coordinates the transition from sales to implementation once the deal is awarded.
CORE RESPONSIBILITIES
- Exhibit the highest ethics, professionalism and respect at all times.
- Maintain strong technical knowledge of product lines as well as competitive strengths/weaknesses.
- Responsible for discovery and documentation of client requirements, identifying any custom elements.
- Responsible for the development of value-add solution sets exhibiting sound fundamentals and creativity in solution development.
- Ensure service actively participating in solution development / delivery
- Maintain strong internal and external communication practices, with timely development and socialization of information.
- Communication of solution including key deliverables and metrics to internal stakeholders (management, sales, engineering, PMs, service, etc)
- Documenting and communication of offering to client to ensure goals and expectations are met/addressed. Establish and convey client deliverables.
- Adherence to, and improvement of, defined internal processes. Opportunity reviews
- Develop list of tasks required for successful and timely implementation
- Timeliness and accuracy of all documentation.
- Remain in compliance with all Bluecrest policies.
LOCATION: REMOTE - US
KEY RELATIONSHIPS
The role will report to the Manager, Solutions Engineering collaborating with the following entities:
- Client – multiple disciplines from operations through C-Suite
- Sales / Sales Management
- Engineering
- Marketing
- Service
- Solutions Architects
- Solutions Engineers
- Software Solutions
- Order Fulfillment
- Project Management
- Product Management
Qualifications
MINIMUM:
- Previous experience working within a technical pre-sales position with a minimum of 5 years' related experience in this role.
- Proven business analysis skills, communication skills, executive skills, technical skills, and a deep understanding of industry trends is required.
- Requires 50% or greater travel.
- Adept at Microsoft Office programs as well as Visio and Dynamics365
- Previous experience in the print and mail industry with knowledge of industry trends and familiarization with postal regulations.
- A good understating of IT networking, servers, and VM dependencies and requirements.
- A focus on client experience.
PREFERRED:
- Bachelor’s Degree and a minimum of 5 years' related experience
- Extensive experience designing, scoping and documenting comprehensive projects, including but not limited to pricing and cost justification of solutions.
- Knowledge and experience with Pitney Bowes/BlueCrest product lines including insert, print, sortation, VBM, service programs and software suite. Strong knowledge of competitive landscape required.
- Experience in solutions delivery, project management.
LOCATION: REMOTE - US
