Customer Support Executive

Job Title: Customer Support Executive

Job Location:  Sivakasi

Job Type:  Full-time

Requirements

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Maintain a positive, empathetic, and professional attitude toward customers always.

• Identify customer needs and assist them in using specific features or services.

• Collaborate with other departments to ensure seamless customer service.

• Keep records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

• Escalate unresolved issues to the appropriate internal teams.

• Assist in creating reports on customer feedback and service trends.

Requirements and Skills:

• Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.

• Excellent communication and interpersonal skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Strong problem-solving skills and attention to detail.

• Proficiency in Microsoft Office Suite and customer service software.

• Ability to work independently and as part of a team.

• [Educational Requirement: B.Sc computer science, BCA or any relevant degree

Benefits

Benefits:

• Competitive salary and performance-based incentives.

• Comprehensive training and development programs.

• Opportunities for career growth and advancement.

• Flexible work environment.

If you are a proactive individual with a passion for customer service and problem-solving, we invite you to apply and become a valued member of our team.