Service Transition Manager

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We are now looking for a Service Transition Manager to join our Enterprise Technology  team! As Service Transition Manager you will be responsible for ensuring successful transition of IT Services from projects into IT support areas. This includes close engagement with project teams and forming a bridge between projects and internal/external support areas. 

This role also includes service improvements and IT Service Management tool improvements and you’ll work closely with our global IT teams across the UK, US and Australia, partnering with Information Security, Architecture, PMO and 3rd party vendors and partners. 

About the Role

• Create detailed transition plans outlining timelines, tasks, resource allocation, and dependencies for service deployments.
• Create comprehensive transition documentation, including service design details, operational procedures, and knowledge transfer materials for support teams. 
• Prepare for go-live, including refining and reviewing Go/No-Go checklists and assessing production environment readiness
• Work with project deployment teams to ensure operational testing is successfully completed and systems are embedded with BAU support. 
• Define and agree the Support model and Support matrix with acceptable entry and exit criteria for early life support understood by the wider IT operations
• Identify opportunities and leverage data-driven insights to identify and proactively drive service and ITSM tool improvements, including facilitating engagement sessions and workshops with internal technical teams.
• Prepare regular reports on service transition, performance, including key metrics and KPIs, and participate in governance meetings to represent service transition. 

About You

• Experience in Service Transition, Change Management, Release Management, IT Project Management, Service Design, or other IT Service Management discipline.
• Experience of developing and implementing cross-workstream support models
• Experience with a variety of ITSM tools - ideally Halo
• Experience of computer devices, networking, telephony, applications systems architecture and operation, on-premise and cloud technologies.
• An understanding of Google Workspace, Windows Entra ID and Apple JAMF technologies.
• Understanding of cyber security principles and best practices e.g. NIST-based environments.
• Familiarisation working in GDPR and ISO27001.
• ITIL certification.
• An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems.
• Excellent communication skills with technical and non-technical stakeholders alike. 

We actively encourage applications from groups traditionally underrepresented in the UK media

We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. 

We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements.

How to Apply

To apply, please upload your latest CV and a cover letter which outlines why you’d love to take on this role, and why you’re a great match for what we’re looking for. 

We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team.

The closing date for applications is Thursday 26th March 2026. 

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on anna.vipers@theguardian.com to discuss further so we can work with you to support you through your application.

Benefits at the Guardian

You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.

Culture and Wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status.

We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme.

Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning and Development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.