Position: Events Coordinator
Location: Abu Dhabi, UAE
WHO WE ARE
Hoppi® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.
Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.
Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.
NOTE FROM OUR FOUNDERS
We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed. We aim to see joy on children's faces.
WHAT THIS ROLE IS ALL ABOUT
The Events Coordinator (EC) is responsible for fulfilling Hoppi®s vision of creating awesome experiences and memories for all visitors. Working on and off the floor, EC acts as Hoppi®s brand ambassador, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.
WHAT WE'LL TRUST YOU WITH
Core Responsibilities
- Be an ambassador for the Hoppi® brand; ensure that every visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
- Skillfully convert birthday party inquiries into successful bookings
- Utilize all opportunities to upsell our events, products and our venue
- Meet monthly targets on the numbers for birthday parties
- Take charge of the birthday experience at Hoppi® in all material respects including the core offering, guest satisfaction, booking process, targets, operational execution, and so on
Visitors Experience and Service
- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit areas and programs
- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
- Contribute to a positive, team-based, and visitor-first centric culture
- Attend to guest queries, and complaints. Amicably resolve matters with any dissatisfied guests
- Collect and communicate visitors feedback and suggestions
- Recognize and report visitors trends
Operational Execution
- Take full operational responsibility to ensure that guests have a positive and memorable experience at Hoppi®
- Work with the reception team on a day-to-day basis to have a thorough understanding of the guests reservation/booking and cover operations when needed
- Communicate with the guests to finalize the details of the visit including food and other options in relation to the visit
- Collaborate with different teams within Hoppi® - for example, communicate the food preferences with the café team in a timely manner, communicate any special requests with the facilities or the guest engagement team as necessary and appropriate.
- Welcome visitors at the time of the event and ensure that their event moves flawlessly through the museum
- Undertake all the set-up requirements in the event rooms as appropriate
- Remain attentive to the guests throughout their stay at Hoppi® and resolve any concerns / answer any queries in a favorable manner
- Accept payments from visitors for group bookings
- Participate in training programs designed to enhance interaction with visitors in the Hoppi® manner
Internal Coordination
- Provide colleagues with a forward-looking calendar of all the events planned on a weekly/daily basis
- Ensure that chaperones are assigned to the group visits
- Adhere to all policies and procedures of Hoppi®
- Assist visitors in case of an incident or an emergency
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.)
- Make sure that the F&B orders are placed in time in conjunction with the Chef de Partie; ensure that the food for specific events is made available to visitors at the appropriate time
- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of Hoppi® within the community
- Perform other duties and be involved in projects and activities that contribute to the achievement of Hoppi®s objectives
WHAT YOU'LL NEED TO BRING TO THE TABLE
Essential:
- Able to work weekends and public holidays.
- Advanced course work or experience in customer service, family learning, or retail operations preferred.
- Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Experience working in a fast-paced, high-volume environment.
- Ability to work with diverse staff and visitors.
- Excellent grasp of the English language. Arabic is a plus.
Desirable:
- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
- Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
- Interest and enthusiasm for working with children and families.
- Ability to work with diverse staff and visitors.
- Adaptable to perform a variety of duties.
WHAT ELSE IS IN IT FOR YOU
- Internal growth and development opportunities
- Diverse and welcoming team
- Employee Discounts for Hoppi® products
- Regular team socials and outings
- Employee referral program
