Community Moderator (External Contractor) - India

About Us

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

Position overview:
Community Moderators help the Community Managers in moderating Udacity the big scholarship communities, their main objective is ensuring that the students’ online community is healthy, engaging, and making sure that the community goals are successfully met. As a Community Moderator you are expected to monitor the forum daily including weekends”. Minimum of 2x per day. This should ideally be several hours apart (once in the morning, and once in the evening).

Required skills/qualifications:

• Residing in India
• Strong English communication skills, both written and verbal
• Udacity Nanodegree Graduate is an added plus
• Great knowledge of online communities and cool under pressure
• Strong internet connection since the daily duties will be online
• Strong organizational and multitasking skills, and a proactive approach
• Understanding of online community platform moderation tools (Forums, Photo Uploads, Commenting, etc.)
• Knowledge of the Company’s services and targeted audience, as well as Uddacity culture
• Ability to effectively communicate information and report 
• Have a good knowledge of principles of customer service
• Availability to work days, evenings, nights, as well as weekends as and when required.
• Student-oriented mindset and focus on understanding their problems
• Flexibility at their current job to take this challenge as a part-time, External contractor

Responsibilities:

• Providing  the students with non-technical support on their community
• Organizing the program online platform by: 
  • Dealing with violation posts, to make sure that all members are following the guidelines
  • Preparing monthly reports for the community manager to summarize forum and Session leads performance
  • Supporting forum activities and brainstorming with the Community Manager and Session leads on ways to increase members engagement over forum
• Attend regular online meetings with Udacity representatives
• Be responsive over close groups and discussions with Udacity representative  
• Ensuring all members are having a fun and engaging learning environment

Learn more about the Community Moderator Guidelines.

Why should you apply? 

• Earn additional income working from the comfort of your own home
• Contribute to a vibrant, international student community 
• Stay updated with the latest in cutting-edge technologies
  

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation. 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

 Accenture Equal Opportunity Statement

Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

 

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