Full TimeENNorth America
Forward Deployed (Echo)
About Acrisure
Acrisure is a global fintech leader empowering ambitious businesses and individuals with customized solutions that drive growth and impact. We combine cutting-edge technology with expert human support to deliver tailored insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.
In the last twelve years, Acrisure has grown from $38 million in revenue to nearly $5 billion and now employs more than 19,000 colleagues across 20+ countries. Built on entrepreneurial spirit, we prioritize leadership, accountability, and collaboration — equipping our teams to work at the highest levels and solve meaningful challenges.
Role Summary & Mission
The FD Echo is the sustainability engine of the Palantir Center of Excellence. Where FD Delta builds, and FD Partner drives value, FD Echo ensures what has been built continues to deliver — at scale, reliably, and with growing business adoption over time. This role takes ownership of solutions at productionalization and is responsible for preventing capability atrophy: the gradual degradation of value that occurs when solutions are not sustained, evolved, or embedded into business operations.
FD Echo is a distinctive and critical role that blends technical depth with operational and enablement skills. It is the right fit for engineers who are energized by making things last, not just making things work.
This is a Forward Deployed role, so travel is expected. The range is between 10-30% (2-6 nights/month) on average, with some periods being higher and some periods being lower.
Key Responsibilities
Required Skills & Competencies
Platform Enablement Layer (Primary)
Business Value Layer (Supporting Depth)
Experience
Success Metrics / KPIs
Metric
Indicator of Success
Capability Uptime / Reliability
SLA adherence for productionalized solutions (target: 99%+)
Adoption Growth
Month-over-month growth in active user base for owned capabilities
Value Realization Continuity
% of assigned use cases completing recurring value realization cycles on schedule
Atrophy Rate
# of productionalized capabilities requiring emergency remediation or rollback
Enablement Coverage
% of productionalized solutions with up-to-date documentation and training materials
Interactions / Stakeholder Map
Stakeholder
Relationship Type
Key Interaction
FD Delta
Receive Handoff
Deployment readiness reviews and transition planning
FD Partner
Report & Escalate
Adoption blockers, value realization status, atrophy risks
Platform Lead
Collaborate
Deployment support, monitoring configuration, infrastructure escalations
Business Unit Users
Own Relationship
Adoption enablement, feedback loops, training
Value Partner
Joint Delivery
Recurring value realization reporting and dashboards
Enterprise Architecture
Consult
Scalability and sustainability architecture reviews
Candidate Experience & Workplace Culture
We strive for inclusive job descriptions and encourage candidates from all backgrounds — including those who might not meet every preferred qualification — to apply and grow with us. Acrisure believes that diversity of experience leads to innovative solutions and stronger teams.
Benefits & Perks
(Offerings may vary by entity or location; eligibility criteria may apply.)
Commitment to Inclusion & Accommodation
We are committed to an inclusive workforce and welcome applicants of all backgrounds. Reasonable accommodation is provided in accordance with applicable laws. If you require assistance during the application process, please email leaves@acrisure.com.
Your new opportunity awaits you.
