Job Title: Escrow Administrator
Department: Legal
Job Type: Full-Time / Remote
SeedTrust is looking to add to our growing team of professionals. This role is 100% remote and 100% impactful!
At SeedTrust, we help families grow and reduce the financial stress of the escrow process. Join the leading technology-enabled escrow fund manager for egg donation and surrogacy.
The Role
As the Escrow Administrator, you will play a pivotal role in ensuring that every interaction with SeedTrust leaves a lasting positive impression on our clients. The primary responsibility is to support the escrow department to ensure seamless and efficient operations.
Responsibilities:
- Serve as the welcoming face and voice of SeedTrust, providing exceptional customer service to all clients.
- Act as a trusted advocate for our clients, addressing their inquiries, questions, and concerns
- Respond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience.
- Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involved.
- Resolve matters promptly and ensure clients feel valued and supported during all phases of their journey..
- Create new surrogacy escrow accounts for intended parents and surrogates.
- Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team
- Assist in email inbox maintenance and delegating tasks across team members.
You're the ideal candidate if you:
- Exceptional organizational skills and attention to detail
- Can inspire and motivate your team members.
- Comfortable giving and receiving feedback.
- Adapt to changing priorities and work effectively in a fast-paced environment.
- Excel in delivering outstanding customer service.
Culture and Benefits:
The SeedTrust culture is one of empowerment and accountability. We work hard for our clients, inspiring trust and peace of mind - allowing everyone to focus on building families.
We are 100% remote!
