Senior Account Manager

The Agency

MRM (McCann Relationship Marketing) is one of the top global CRM and DIGITAL agencies with a footprint of over 60 offices in 40 countries. From our globally connected nature and our integrated global teams working across a range of client business, we have experienced many marketing and digital challenges across almost all industries, sectors and audiences and we are regularly recognized for our solutions, systems, strategies, creative and performance excellence. The strength of MRM exists in the strength of our global network and we are always on the hunt for great talent and innovative ideas helping to shape our business from within.

The Role

•Day-to-day contact and key relationship holder across one of our key accounts.
•A senior account lead managing projects and campaigns across all aspects of agency scope, predominately:
oStrategy
oCRM Campaign development & execution
oWebsite development projects
oCLM
•Work in close collaboration with the Ad, Managing Partner, Strategy, Creative, Performance and Technology team to produce world class innovative solutions for our client.
•Work closely with client stakeholders and partner agencies to define business requirements and manage delivery of project and campaigns across platforms.
•Liaise with all internal and external stakeholders working closely to ensure teams are briefed and campaigns are delivered on time and on budget.
•Identify opportunities within the client’s business to integrate creative ideas with digital delivery.
•Travel frequently, working closely with the client on-site from their headquarters in Saudi Arabia
•Drive digitally innovative strategic thinking across the account.

The Proof

•Experience understanding the social/digital landscape and tools.
•Account management experience with several clients simultaneously.
•Sound understanding of CRM / CLM Principles, technology, projects and management.
•Sound understanding of digital agency working process as well as clients across a range of categories.
•Thorough understanding of full project process across briefing through delivery ensuring jobs are managed well financially and are efficiently using resources to meet client needs.
•Thorough understanding of campaign analysis and reporting as well as developing strategic thought leadership pieces based on results from campaigns.

The Person

•Smart strategic thinking – able to clearly develop communication pieces to clients.
•Confident and clear – able to deliver thinking to clients as well as team.
•Ability to handle client expectations for tight deadlines.
•An exceptional eye for detail.
•Ability to flawlessly manage multiple campaigns / projects with effective ease.
•Strong interpersonal skills and be a team player working across a range of both agency and client teams (creative, tech, analytics).
•Strong and confident presentation skills – able to present agency work to key stakeholders.
•A passion for communication and a keen learner.
•Accountable for his/her actions with a desire to grow with the organization.
•Focused on staying up to date with digital trends delivering insights back into the team and for clients.