Job DetailsJob Location: Kansas - Olathe, KSPosition Type: Full TimeJob Summary: MidAmerica Nazarene University (MNU) is seeking a competent self-starter as a CRM Manager who supports the effective operation, maintenance, and user experience of MidAmerica Nazarene University’s Slate CRM admissions system. Reporting to the Senior Data Administrator, this position plays a key role in ensuring accurate data, efficient workflows, and high-quality communications that support recruitment, admissions, and student engagement. The role is hybrid, combining on-campus collaboration with remote work flexibility.
Essential Duties and Responsibilities
Maintain and update Slate CRM forms, events, queries, rules, and communication flows.
Monitor CRM processes to ensure accuracy, timeliness, and alignment with institutional enrollment goals.
Provide day-to-day support for Slate users, including troubleshooting, documentation, and training.
Assist with data imports, exports, and integration checks to ensure data integrity and consistency.
Conduct routine data audits and quality checks to support accurate reporting and decision-making.
Build and schedule email and text communications within Slate Deliver, ensuring brand alignment and accuracy.
Support event management workflows, including registration forms, confirmations, reminders, and follow-up communications.
Assist with the creation of dashboards, reports, and queries for Enrollment, Marketing, and Student Success teams.
Participate in testing, implementation, and documentation of new CRM features and enhancements.
Collaborate with campus partners to understand operational needs and translate them into CRM solutions.
Maintain up-to-date documentation of CRM processes, configurations, and user guides.
Qualifications
Required Qualifications
Experience working with Slate or another CRM platform.
Strong attention to detail and commitment to data accuracy.
Ability to learn technical tools quickly and troubleshoot issues effectively.
Strong written and verbal communication skills.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Demonstrated customer-service orientation and collaborative working style
Preferred Qualifications
Hands-on experience with Slate tools such as Queries, Reports, Rules, Deliver, Forms, and Events.
Familiarity with HTML, or basic SQL.
Experience supporting admissions and enrollment operations.
Prior experience in data management, process coordination, or CRM administration.
Work Environment and Schedule
Hybrid work arrangement with a combination of on-campus and remote work.
Regular interaction with Admissions, Enrollment, and Marketing teams in a collaborative environment.
Physical Requirements
Ability to work at a computer for extended periods.
Application: Upload a Cover letter, a Statement of Faith, and transcript copies when applying online for this positionQuestions regarding the application process may be directed to Abigail Harris, HR Generalist, at hr@mnu.edu.
Statement of Faith: MidAmerica Nazarene University is an intentionally Christian Community and desires that all employees in positions of leadership reflect a foundational Christian position in word, attitude and action. While there is no predetermined length or format for the Personal Statement of Faith, the norm is a one or two-page narrative document describing the applicant’s central Christian beliefs, significant formative influences in the applicant’s Christian experience (e.g., religious experiences of conversion or the affirmation of one’s faith, one’s family and/or home life, spiritual aspirations), and ways in which the applicant’s faith is being demonstrated in daily patterns and practices.
Location: MidAmerica Nazarene University is located in Olathe, Kansas, a suburb of the Kansas City metropolitan area. The Kansas City area offers access to the arts, quality health care, excellence in education and more, and it does so with a lower cost of living and higher employment in an accessible metropolitan area. Olathe and the surrounding community is a distinctly livable area with a very high quality of life and an excellent place for families. See the Olathe City Chamber website for more information: http://www.olathe.org/living_in_olathe.
MidAmerica is very much interested in reviewing applications from qualified members of traditionally underrepresented groups in America, including women and racial and ethnic minorities. MidAmerica Nazarene University policy prohibits discrimination on the basis of race, sex, religion,* age, color, creed, national or ethnic origin, marital status, disability, genetic information, or any other legally protected class in the recruitment and admission of students, in the hiring process, during employment, and in the operation of all university programs, activities, and services.
*Christian faith and employment at MidAmerica Nazarene University: MidAmerica Nazarene University is an expression of the Church of the Nazarene. It reserves the right to prefer employees on the basis of religion (Title VII, Section 702-703, U.S. Civil Rights Act of 1964). Preferred candidates demonstrate a strong commitment to the Christian faith, active participation in a local church, and a philosophy of Christian higher education consistent with the Wesleyan tradition.
Read the university’s full Non-Discrimination/Equal Employment Opportunity Statement at www.mnu.edu/employment.
