Help Desk

Description

This is us 

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.    

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. 

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.   

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. 

Requirements

The role:

As a Helpdesk Technician at Kaltura, you will provide day-to-day technical support to employees and help ensure the smooth operation of IT services across the organization. You will serve as the first point of contact for IT issues, supporting both Windows and macOS environments, assisting with onboarding and offboarding, and managing the lifecycle of company devices.

This is a great opportunity to join a dynamic environment and play a key role in delivering reliable IT services, improving response times, and maintaining a high level of user experience across the company.

The day-to-day  

• Respond to user requests via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to hardware, software, networks, and corporate applications.
• Support Windows and macOS devices, including hardware troubleshooting and setup.
• Manage onboarding and offboarding processes, including device setup and access provisioning.
• Administer and maintain company devices using Intune and manage access via Okta and Active Directory.
• Provide onsite support for office technologies such as conference rooms, printers, and AV systems.
• Collaborate with IT Ops, Security, HR, Facilities, and other teams to resolve issues and support company operations.

Ideally, we’re looking for:

• Experience providing hands-on technical support in a multi-platform environment (Windows & macOS).
• Strong troubleshooting skills across hardware, software, and networking issues.
• Experience with device management tools such as Intune or similar MDM solutions.
• Familiarity with identity and access management tools like Okta and Active Directory.
• Strong customer service mindset and ability to work in a fast-paced environment.

These would also be nice: 

• Experience supporting AV systems, conference rooms, or company events.
• Familiarity with Crestron or similar office technology systems.
• Experience improving helpdesk workflows, documentation, or self-service processes.

The perks:

1. Hybrid, flexible work environment  
2. Extended private health (including mental) insurance  
3. Personal and professional development programs 
4. Occasional Cross company long weekends