£40,000 – £45,000MidFull Time
*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*
Salary: From £40,000 - £45,000 per annum (depending on experience)
Workpattern: Full time, Monday - Friday - 40 hours per week.
Reporting to: Head of Medication Operations
Fully remote
#LI-Remote
About us
Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.
The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.
ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.
About the role
The Operations Manager is responsible for the operational delivery of the medication pathway and provides team leadership and process development to ensure the smooth running of the service in line with business targets on wait time, clinical utilisation and client experience. This is a new role within our Medications team structure.
You will
Oversee the flow of clients through the medication pathway, ensuring that all client queries are
responded to and relevant client actions are completed in line with pathway SLAs to ensure the best possible client experience
Continually review and improve processes to ensure that we are delivering/scaling the service as
efficiently as possible with the resources/tools available
Own the session booking process ensuring that clinical utilisation (% of booked sessions versus
available sessions) and client wait time is in line with pathway targets
Compile and evolve data reporting to understand the performance of the pathway, conducting
analysis to highlight trends that lead to underperformance and identify future bottlenecks ahead of time
Build a strong and agile partnership with relevant clinical team members to ensure an effective and
efficient holistic service delivery
Manage a team of Ops-Coordinators (including client and pathway coordinators), Seniors and Team
Leads day to day people management, fostering team morale and identify development opportunities; and review productivity and efficiency, addressing performance issues where needed
Support with capacity modelling to help senior management make informed decisions when planning pathway growth and development and resourcing requirements (clinical and operational)
Collaborate with relevant stakeholders to troubleshoot issues, drive project initiatives and act as an operational voice to help propose, scope and implement process and system improvements
Work with relevant partners to provide operational support and optimise specific processes to build a successful partnership
What we are looking for
Must haves
Proven experience in service delivery – knowledgeable in running efficient and effective operations, and can confidently improve processes to help businesses grow at scale whilst maintaining client experience
Confident in data reporting and analysis to track performance, spot problems before they happen,
and make informed decisions (proficiency with Excel is required)
Experienced people manager who can lead, coach, and develop team members
Effective communication, influencing and collaboration skills – able to foster cross-department relationships and successfully drive change within the team
Self-starter with good communication skills who tackles problems head-on
Can bring a positive and confident approach that fits our fast-paced environment
What we offer you
Excellent salary
Annual Performance related bonus (Discretionary)
Company Pension Scheme
30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
Private health insurance
Blue Light card / discounts
Enhanced family friendly policies
Flexible working
All company events and in-person team meet ups
Access to a range of wellbeing activities
Access to development / training opportunities to support your career ambition
One volunteering day per year
Our Recruitment Process and Next Steps
At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.
We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.
It's as easy as 1-2-3!
Step 1 - Screening call
Step 2 - Interview
Step 3 - Offer
Closing date: Sunday 22nd March 2026
