Full TimeENEurope
Do you want to play a key strategic role in shaping product quality in a global industrial organization? We are now looking for a Field Quality Coordinator who will ensure that customer feedback is systematically captured, analyzed, and transformed into actionable priorities and improvements.
About the role
In this role you will coordinate and prioritize inputs from the Quality Analyst team and ensure that claims databases are updated accurately and in a timely manner. You will consolidate and analyze claims data to identify top offenders, recurring issues, and emerging trends. You will have a key role in driving and supporting product quality and safety for our customers.
Your main responsibilities include:
· Initiate, coordinate and prioritize quality actions with local and global cross-functional teams.
· Establish and lead regular meetings with sales countries and regions to capture customer feedback.
· Ensure timely communication of customer concerns and expectations to relevant stakeholders.
· Provide input to the product quality team regarding areas requiring root cause analysis and corrective actions.
· Report regularly in established forums on the status of problem resolution and improvement initiatives.
· Collaborate with product quality team to translate customer insights and feedback into well-prioritized and effective improvements.
· Management of online warranty system
The role is located in Umeå, Sweden and you will have the possibility to work 2 days per week from home. Travel will occur 1-2 times a year.
What can we offer?
At JOST Umeå you get to work in an international environment for a world-leading company. Our employees describe the atmosphere with us as familiar between colleagues, both within and between departments. In terms of work, there is great freedom under responsibility, short decision paths and great opportunities to develop.
Working with us means being part of a team with strong forward thinking, drive and ambition – always with the customer's best interests in focus. We work for our customers to be met by high quality products and it is important for us to be innovative in the industry. Through technological development at the forefront, we contribute to the agriculture of the future.
As employee benefits, we offer flexible working hours as we think that it is important for our employees to be able to adapt the work to what suits each individual's life situation. We also offer wellness grants and massage at our workplaces. We also offer the possibility of a benefit bike and private health insurance.
As we want to increase our diversity, we especially welcome applicants with different genders and backgrounds.
To ensure a safe and secure work environment, we conduct background checks in connection with recruitment and apply random drug tests at our workplace.
Your profile
We are looking for a structured, analytical and relationship-oriented professional with knowledge of quality and continuous improvement processes. You are confident in decision-making and prioritization and have a proactive mindset. As the role involves extensive collaboration with both internal and external stakeholders, excellent communication and presentation skills are essential. You believe that success is achieved through collaboration.
We see that you have:
A Bachelor´s degree in Quality Engineering or a related field and experience working with quality investigation
Knowledge of LEAN principles, root cause analysis and tools such as 8D and FMEA
The ability to consolidate complex data into actionable & understandable insights
Experience in communication and facilitation in global environments.
Experience working with digital problem-solving tools and data analytics platforms.
Professional working proficiency in English
Application
Please send in your application, latest day to apply is 31 of March 2026. For more information about the role, you are warmly welcome to contact hiring manager Henrik Nielsen, phone 073-868 17 28
For questions about the recruitment process, please contact Linnéa Östensson, HR phone: 090–170 411.
We look forward to your application!
