NOC Engineer II

LivePerson is the global leader in digital communications solutions with the mission is to transform the relationship between brands and consumers.

We invest heavily in artificial intelligence, bots, big data technologies, real-time analytics and messaging solutions, all hosted on our dynamic open platform.

We give our employees the opportunity to shape the future of the organization and design their own career.

 

Network Operations Center (NOC) is responsible for monitoring LivePerson services.

LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers.

The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements.

What You Will Own?

• Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance.
• Trigger operational procedures for various types of production incidents
• Troubleshoot Production incidents
• Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time
• Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely.
• Actively participate in customer affecting incidents, by providing data, clear communication and status updates.

 

What You Need for Success?

Must:

• At least one year of experience in a similar role, 1.5-2 years is a big advantage.
• Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays
• Ability to work 8-9 hours shifts, 5 shifts a week (07:00-15:00 , 15:00-23:00, 23:00-07:00, Local time)
• Working in a hybrid mode - Onsite except night and weekend shifts
• Ability to handle stressful situations with a level headed approach
• Excellent verbal and writing skills (English)
• Excellent communication skills
• Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions.
• GCP background / experience operating in a linux environment
• Familiarity with Networking concepts.

 

Advantage:

• Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot)
• Scripting/Programming knowledge
• Relevant courses and certifications (MCSE, CCNA...)

Benefits:  

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com