Job DetailsJob Location: TH Media - Dubuque, IA 52001Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: First ShiftJob Category: Customer ServiceOverall Responsibilities:
Participate in the achievement of team and departmental goals and objectives to fulfill the Audience Development targets. Maintain thorough and up-to-date records as it pertains to customer service for print and digital subscribers and classified clients. Provide support for team members and co-workers.
Specific Responsibilities:
Model a “customer comes first” environment with pro-active commitment to internal and external customer service.
Provide customer service both over the counter, on-line via email, and on the telephone, mobile/target
Proactively work to increase the number of print and digital subscribers to all TH Media products. This may include, but not limited to, outbound sales calls by telephone and email.
Provide online support for all community publishing products and services with both traditional products and newer technology.
Troubleshoot basic technical issues with customers.
Assist Supervisor/Manager in sales reporting and other departmental matters relating to customer service, outbound sales and classified sales.
Credit card compliance/Identity theft.
Self-directed education on company products, services and new technology.
Perform general office duties; sort incoming mail, process outgoing mail, greeting and announcing visitors.
Actively participates in the Great Game of Business.
Other job-related duties as assigned.
QualificationsBehavior: Conducts self in manner that enhances the public image of the company. Polite phone manner. Behaves within the core values of our company. Interacts well with other co-workers. Dependable. Professional.
Skills: Above average communication, organization and time management, able to follow-through to a solution, attention to detail. Ability to communicate clear and concise instructions, verbally and in writing, at the consumer’s level of understanding. Ability to work in a face-paced environment, open to change and willingness to be flexible. Sales experience preferred, with emphasis on telephone sales.
Knowledge: High school diploma or equivalent. Familiar with various technology devices such as computers, tablets and mobile phones. Previous customer service more then 1-2 years, office administration and computer experience required. Working knowledge of MS Office products and the Internet required. Experience in outbound phone sales a plus.
