Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements and understanding the product technical feasibility within opportunity/customer environment.
Self-starter, proactive and ability to work independently when applicable a must.
Develop/provide technical collateral, and training for product awareness pre/post sales.
Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
Mange the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.
Requirements
5+ years of experience managing customer technical relationships at Enterprise level.
5+ years of experience with technical pre-post sales.
Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
Knowledge of cellular networks: Signalling (MAP, DIAMETER, GTP etc), core infrastructure (PGW’, STP’s, DEA’s and HLR-/HSS’s), roaming (SS7, GRX, IPX) , Remote Sim Provisioning (RSP), SGP02 and SGP22.
Strong project and time management skills.
Exceptional business acumen and interpersonal skills that demonstrates the ability to build technical business relationships that drive alignment internally and externally.
Proven track record working independently as well within team environment.
Demonstrate strategic, tactical, and problem-solving skills.
Strong written and verbal communication skills.
Exceptional interpersonal skills.
Ability to take on and manage projects with a can-do attitude.
Ability to analyze data and technical trends articulating findings.
