Company Description
RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across locations in ASEAN.
Job Description
Key Responsibilities:
Customer/Market – Business Transformation
- Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
- Respond to Business Units’ requests and enquiries within a stipulated time line.
- Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
- Actively participate as a member of a team to move the team towards completion of goals i.e. develop a service-oriented culture within the team.
Process Digitalization or Automation /STP
- Participate in process digitalization, automation initiatives, bank-wide projects and system testing.
Productivity Improvement
- Ensure all SLA/TAT are being met.
- Ensure work is completed with speed and accuracy.
- Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.
Process Efficiency / Process Improvements
- Participate in process improvement discussions to improve the turnaround time for BAU processes.
- Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators
Operational Risk & Compliance
- Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
- Work together with Team Lead to ensure no/minimal operational lapses/financial losses.
Individual Contribution/Competency
- Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward roles.
Learning/Competitive Positioning
- Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
- Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
- Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.
Qualifications
Requirements:
- Bachelor Degree/Diploma or equivalent.
- At least 1 year related experience in a Financial Institution in credit processing for all credit products.
- Familiar with both corporate and consumer products would be an added advantage.
- Resourceful and a good team player
- Good time management skills and ability to multi-task.
- Proficiency in Microsoft Office specifically in Excel
Additional Information
RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.
At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.
